Every event, every channel, every time.
Configure notification rules, outbound webhooks, and bring your own SMS gateway — all without custom code. Feedback data flows automatically to your existing systems.
Automation Capabilities
Four automation layers.
Outbound webhooks
Subscribe any external system to 8 event types: feedback created, hygiene assessed, ticket assigned/updated, survey completed, and cleaning logged. HMAC-SHA256 signed payloads with automatic retry up to 5 attempts.
Notification rules
Configure email and SMS triggers per module: notify on new feedback, on low hygiene score, on survey submission, or on status change. Separate rules for admin alerts and visitor updates.
Ticket automation
Hygiene ratings below your configured threshold automatically create tickets in the ticket desk. Survey long-text answers can also auto-generate tickets. All tickets enter a unified NEW → IN_PROGRESS → CLOSED workflow.
Bring-your-own SMS
Route SMS through your own provider (Twilio, Infobip, NetGSM, Bird, or custom webhook). If your provider returns an error, Enafeedback fails over to platform defaults automatically.
8 webhook event types.
Connect Enafeedback to the tools you already run.
Stream every event to your own systems with signed webhooks, and route SMS through your own gateway — with automatic failover to platform defaults.
Outbound Webhooks
Subscribe external systems to feedback, hygiene, cleaning, survey and ticket events. HMAC-SHA256 signed payloads, queued delivery with automatic retries, and per-organization endpoint management.
Bring-Your-Own SMS Gateway
Use your own provider — NetGSM, Bird, Twilio, Infobip or a custom webhook. Credentials are encrypted, and SMS sent through your own gateway never counts against your platform quota.
Automatic Failover
If your provider returns a technical error, delivery automatically falls back to the platform defaults — NetGSM for Türkiye, Bird worldwide — so critical messages still go out.
Delivery Logs & Quota Control
Every message is logged with its provider and failover status on the Notifications page. Only operational SMS counts against quota; security codes and transactional messages do not.
Automation FAQ
See Enafeedback in your environment.
Contact us — we'll walk through setup, modules, and your enterprise configuration together.