Every event, every channel, every time.
Configure notification rules, outbound webhooks, and bring your own SMS gateway — all without custom code. Feedback data flows automatically to your existing systems.
Automation Capabilities
Four automation layers.
Outbound webhooks
Subscribe any external system to 8 event types: feedback created, hygiene assessed, ticket assigned/updated, survey completed, and cleaning logged. HMAC-SHA256 signed payloads with automatic retry up to 5 attempts.
Notification rules
Configure email and SMS triggers per module: notify on new feedback, on low hygiene score, on survey submission, or on status change. Separate rules for admin alerts and visitor updates.
Ticket automation
Hygiene ratings below your configured threshold automatically create tickets in the ticket desk. Survey long-text answers can also auto-generate tickets. All tickets enter a unified NEW → IN_PROGRESS → CLOSED workflow.
Bring-your-own SMS
Route SMS through your own provider (Twilio, Infobip, NetGSM, Bird, or custom webhook). If your provider returns an error, Enafeedback fails over to platform defaults automatically.
8 webhook event types.
Unganisha Enafeedback na zana unazotumia tayari.
Tiririsha kila tukio kwenye mifumo yako kwa webhooks zilizotiwa saini na uelekeze SMS kupitia lango lako mwenyewe — na ubadilishaji wa kiotomatiki kwenda chaguomsingi za jukwaa.
Webhooks za nje
Jiandikishe mifumo ya nje kwa matukio ya maoni, usafi, utafiti na tikiti. Mizigo iliyotiwa saini kwa HMAC-SHA256, uwasilishaji wa foleni wenye majaribio ya kiotomatiki, na usimamizi wa vituo vya mwisho kwa kila shirika.
Lango lako la SMS (BYO)
Tumia mtoa huduma wako mwenyewe — NetGSM, Bird, Twilio, Infobip au webhook maalum. Vitambulisho vinasimbwa kwa njia fiche, na SMS zinazotumwa kupitia lango lako hazihesabiwi kamwe dhidi ya kiwango chako cha jukwaa.
Ubadilishaji wa kiotomatiki
Iwapo mtoa huduma wako atarudisha hitilafu ya kiufundi, uwasilishaji hurudi kiotomatiki kwa chaguomsingi za jukwaa — NetGSM kwa Uturuki, Bird duniani kote — ili ujumbe muhimu bado utumwe.
Kumbukumbu za uwasilishaji na udhibiti wa kiwango
Kila ujumbe huandikwa pamoja na mtoa huduma wake na hali ya ubadilishaji kwenye ukurasa wa Arifa. SMS za uendeshaji pekee ndizo huhesabiwa dhidi ya kiwango; misimbo ya usalama na ujumbe wa miamala hazihesabiwi.
Automation FAQ
Ona Enafeedback katika mazingira yako.
Wasiliana nasi — tutapitia usanidi, moduli na usanidi wa Enterprise pamoja.