Every event, every channel, every time.
Configure notification rules, outbound webhooks, and bring your own SMS gateway — all without custom code. Feedback data flows automatically to your existing systems.
Automation Capabilities
Four automation layers.
Outbound webhooks
Subscribe any external system to 8 event types: feedback created, hygiene assessed, ticket assigned/updated, survey completed, and cleaning logged. HMAC-SHA256 signed payloads with automatic retry up to 5 attempts.
Notification rules
Configure email and SMS triggers per module: notify on new feedback, on low hygiene score, on survey submission, or on status change. Separate rules for admin alerts and visitor updates.
Ticket automation
Hygiene ratings below your configured threshold automatically create tickets in the ticket desk. Survey long-text answers can also auto-generate tickets. All tickets enter a unified NEW → IN_PROGRESS → CLOSED workflow.
Bring-your-own SMS
Route SMS through your own provider (Twilio, Infobip, NetGSM, Bird, or custom webhook). If your provider returns an error, Enafeedback fails over to platform defaults automatically.
8 webhook event types.
Ceangail Enafeedback ris na h-innealan a tha thu mar-thà a' cleachdadh.
Sruth gach tachartas dha na siostaman agad fhèin le webhooks soidhnichte agus stiùir SMS tron gheata agad fhèin — le failover fèin-obrachail gu bun-roghainnean an àrd-ùrlair.
Webhooks a-mach
Clàraich siostaman bhon taobh a-muigh ri tachartasan fios-air-ais, slàinteachais, suirbhidh is tiogaid. Luchdan soidhnichte le HMAC-SHA256, lìbhrigeadh ann an ciudha le ath-fheuchainnean fèin-obrachail, agus riaghladh puingean-crìche gach buidheann.
An geata SMS agad fhèin (BYO)
Cleachd an solaraiche agad fhèin — NetGSM, Bird, Twilio, Infobip no webhook gnàthaichte. Tha teisteanasan air an crioptachadh, agus cha tèid SMS a chaidh a chur tron gheata agad fhèin a chunntadh an aghaidh do chuota àrd-ùrlair a-riamh.
Failover fèin-obrachail
Ma thilleas an solaraiche agad mearachd theicnigeach, tillidh an lìbhrigeadh gu fèin-obrachail gu bun-roghainnean an àrd-ùrlair — NetGSM airson an Tuirc, Bird air feadh an t-saoghail — gus an tèid teachdaireachdan deatamach a-mach co-dhiù.
Logaichean lìbhrigidh is smachd cuota
Tha gach teachdaireachd air a clàradh leis an t-solaraiche agus inbhe failover air an duilleag Brathan. Cha tèid ach SMS obrachaidh a chunntadh an aghaidh a' chuota; cha tèid còdan tèarainteachd is teachdaireachdan gnothaich.
Automation FAQ
Faic Enafeedback ann an d' àrainneachd.
Cuir fios thugainn — bheir sinn thairis an suidheachadh, na modalan agus do rèiteachadh Enterprise còmhla.