Every event, every channel, every time.
Configure notification rules, outbound webhooks, and bring your own SMS gateway — all without custom code. Feedback data flows automatically to your existing systems.
Automation Capabilities
Four automation layers.
Outbound webhooks
Subscribe any external system to 8 event types: feedback created, hygiene assessed, ticket assigned/updated, survey completed, and cleaning logged. HMAC-SHA256 signed payloads with automatic retry up to 5 attempts.
Notification rules
Configure email and SMS triggers per module: notify on new feedback, on low hygiene score, on survey submission, or on status change. Separate rules for admin alerts and visitor updates.
Ticket automation
Hygiene ratings below your configured threshold automatically create tickets in the ticket desk. Survey long-text answers can also auto-generate tickets. All tickets enter a unified NEW → IN_PROGRESS → CLOSED workflow.
Bring-your-own SMS
Route SMS through your own provider (Twilio, Infobip, NetGSM, Bird, or custom webhook). If your provider returns an error, Enafeedback fails over to platform defaults automatically.
8 webhook event types.
Enafeedback’ni siz allaqachon foydalanayotgan vositalarga ulang.
Har bir hodisani imzolangan webhook’lar bilan o‘z tizimlaringizga uzating va SMS’larni o‘z shlyuzingiz orqali yo‘naltiring — platforma standartlariga avtomatik o‘tish bilan.
Chiquvchi webhook’lar
Tashqi tizimlarni fikr-mulohaza, gigiyena, so‘rovnoma va murojaat hodisalariga obuna qiling. HMAC-SHA256 bilan imzolangan yuklar, avtomatik qayta urinishlar bilan navbatli yetkazib berish va har bir tashkilot uchun yakuniy nuqtalarni boshqarish.
Shaxsiy SMS shlyuzingiz (BYO)
O‘z provayderingizdan foydalaning — NetGSM, Bird, Twilio, Infobip yoki maxsus webhook. Hisob ma’lumotlari shifrlanadi va o‘z shlyuzingiz orqali yuborilgan SMS’lar hech qachon platforma kvotangizdan ayirilmaydi.
Avtomatik o‘tish
Agar provayderingiz texnik xato qaytarsa, yetkazib berish avtomatik ravishda platforma standartlariga o‘tadi — Turkiya uchun NetGSM, butun dunyo uchun Bird — shunda muhim xabarlar baribir yuboriladi.
Yetkazib berish jurnallari va kvota nazorati
Har bir xabar o‘z provayderi va o‘tish holati bilan Bildirishnomalar sahifasida qayd etiladi. Faqat operatsion SMS’lar kvotadan ayiriladi; xavfsizlik kodlari va tranzaksion xabarlar emas.
Automation FAQ
Enafeedback ni o'z muhitingizda ko'ring.
Biz bilan bog'laning — o'rnatish, modullar va Enterprise sozlamalarni birgalikda ko'rib chiqamiz.