Every event, every channel, every time.
Configure notification rules, outbound webhooks, and bring your own SMS gateway — all without custom code. Feedback data flows automatically to your existing systems.
Automation Capabilities
Four automation layers.
Outbound webhooks
Subscribe any external system to 8 event types: feedback created, hygiene assessed, ticket assigned/updated, survey completed, and cleaning logged. HMAC-SHA256 signed payloads with automatic retry up to 5 attempts.
Notification rules
Configure email and SMS triggers per module: notify on new feedback, on low hygiene score, on survey submission, or on status change. Separate rules for admin alerts and visitor updates.
Ticket automation
Hygiene ratings below your configured threshold automatically create tickets in the ticket desk. Survey long-text answers can also auto-generate tickets. All tickets enter a unified NEW → IN_PROGRESS → CLOSED workflow.
Bring-your-own SMS
Route SMS through your own provider (Twilio, Infobip, NetGSM, Bird, or custom webhook). If your provider returns an error, Enafeedback fails over to platform defaults automatically.
8 webhook event types.
Collià Enafeedback cun ils utensils che vus dovrais gia.
Trametta mintga eveniment a voss agens sistems cun webhooks suttascrits e drizza SMS tras voss agen gateway — cun failover automatic als standards da la plattafurma.
Webhooks ord
Abunà sistems externs als eveniments da feedback, igiena, enquista e ticket. Chargias suttascrittas cun HMAC-SHA256, furniziun en colonna cun reempruvas automaticas, e gestiun da puncts finals per mintga organisaziun.
Voss agen gateway SMS (BYO)
Dovrai voss agen purschider — NetGSM, Bird, Twilio, Infobip u in webhook persunalisà. Las datas d'access vegnan criptadas, ed ils SMS tramess tras voss gateway na vegnan mai quintads sin vossa quota da plattafurma.
Failover automatic
Sche voss purschider dat enavos in sbagl tecnic, sa drizza la furniziun automaticamain als standards da la plattafurma — NetGSM per la Turchia, Bird en l'entir mund — uschia ch'ils messadis critics vegnan tramess tuttina.
Protocols da furniziun & controlla da quota
Mintga messadi vegn protocollà cun ses purschider e ses status da failover sin la pagina da Communicaziuns. Mo ils SMS operativs vegnan quintads sin la quota; ils codes da segirezza ed ils messadis transacziunals na.
Automation FAQ
Vesair Enafeedback en voss ambient.
Contactai nus — repassain insacoma configuraziun, moduls e vossa configuraziun Enterprise.