Every event, every channel, every time.
Configure notification rules, outbound webhooks, and bring your own SMS gateway — all without custom code. Feedback data flows automatically to your existing systems.
Automation Capabilities
Four automation layers.
Outbound webhooks
Subscribe any external system to 8 event types: feedback created, hygiene assessed, ticket assigned/updated, survey completed, and cleaning logged. HMAC-SHA256 signed payloads with automatic retry up to 5 attempts.
Notification rules
Configure email and SMS triggers per module: notify on new feedback, on low hygiene score, on survey submission, or on status change. Separate rules for admin alerts and visitor updates.
Ticket automation
Hygiene ratings below your configured threshold automatically create tickets in the ticket desk. Survey long-text answers can also auto-generate tickets. All tickets enter a unified NEW → IN_PROGRESS → CLOSED workflow.
Bring-your-own SMS
Route SMS through your own provider (Twilio, Infobip, NetGSM, Bird, or custom webhook). If your provider returns an error, Enafeedback fails over to platform defaults automatically.
8 webhook event types.
Qabbad Enafeedback mal-għodod li diġà tuża.
Streamja kull avveniment lis-sistemi tiegħek b’webhooks iffirmati u rotta l-SMS permezz tal-gateway tiegħek — b’failover awtomatiku għad-default tal-pjattaforma.
Webhooks ’il barra
Issottoskrivi sistemi esterni għal avvenimenti ta’ feedback, iġjene, stħarriġ u tickets. Payloads iffirmati b’HMAC-SHA256, kunsinna f’kju b’riprovi awtomatiċi, u ġestjoni tal-endpoints għal kull organizzazzjoni.
Il-gateway SMS tiegħek (BYO)
Uża l-fornitur tiegħek — NetGSM, Bird, Twilio, Infobip jew webhook personalizzat. Il-kredenzjali huma kriptati, u l-SMS mibgħuta permezz tal-gateway tiegħek qatt ma jingħaddu mal-kwota tal-pjattaforma.
Failover awtomatiku
Jekk il-fornitur tiegħek jirritorna żball tekniku, il-kunsinna taqleb awtomatikament għad-default tal-pjattaforma — NetGSM għat-Turkija, Bird mad-dinja kollha — biex il-messaġġi kritiċi xorta jintbagħtu.
Reġistri tal-kunsinna u kontroll tal-kwota
Kull messaġġ jiġi rreġistrat bil-fornitur u l-istat tal-failover fil-paġna tan-Notifiki. L-SMS operattivi biss jingħaddu mal-kwota; il-kodiċijiet tas-sigurtà u l-messaġġi tranżazzjonali le.
Automation FAQ
Ara Enafeedback fl-ambjent tiegħek.
Ikkuntattjana — nimxu flimkien permezz tal-konfigurazzjoni, il-moduli u l-konfigurazzjoni Enterprise tiegħek.