Every event, every channel, every time.
Configure notification rules, outbound webhooks, and bring your own SMS gateway — all without custom code. Feedback data flows automatically to your existing systems.
Automation Capabilities
Four automation layers.
Outbound webhooks
Subscribe any external system to 8 event types: feedback created, hygiene assessed, ticket assigned/updated, survey completed, and cleaning logged. HMAC-SHA256 signed payloads with automatic retry up to 5 attempts.
Notification rules
Configure email and SMS triggers per module: notify on new feedback, on low hygiene score, on survey submission, or on status change. Separate rules for admin alerts and visitor updates.
Ticket automation
Hygiene ratings below your configured threshold automatically create tickets in the ticket desk. Survey long-text answers can also auto-generate tickets. All tickets enter a unified NEW → IN_PROGRESS → CLOSED workflow.
Bring-your-own SMS
Route SMS through your own provider (Twilio, Infobip, NetGSM, Bird, or custom webhook). If your provider returns an error, Enafeedback fails over to platform defaults automatically.
8 webhook event types.
Honoa a Enafeedback ki ngā taputapu kei te whakamahia e koe.
Tukua ia takahanga ki ō pūnaha ake mā ngā webhook kua hainatia, ka arataki i te SMS mā tō ake kuaha — me te whakawhiti aunoa ki ngā taunoa o te papaaheke.
Webhooks Puta
Ohaurutia ngā pūnaha o waho ki ngā takahanga urupare, akuaku, rangahau, me te tīkiti. Ngā utanga kua hainatia ki te HMAC-SHA256, te tuku rārangi me ngā ngana anō aunoa, me te whakahaere pito mō ia whakahaere.
Tō kuaha SMS ake (BYO)
Whakamahia tō kaiwhakarato ake — NetGSM, Bird, Twilio, Infobip, te webhook ritenga rānei. Ka whakamunatia ngā tohu, ā, ko ngā SMS i tukuna mā tō kuaha kāore e tatau ki tō whāwhārangi papaaheke.
Whakawhiti Aunoa
Mēnā ka whakahoki tō kaiwhakarato i tētahi hapa hangarau, ka hoki aunoa te tuku ki ngā taunoa o te papaaheke — NetGSM mō Tākei, Bird puta noa i te ao — kia tukuna tonu ngā karere nui.
Ngā Rangitaki Tuku me te Mana Whakahaere Whāwhārangi
Ka rāpopototia ia karere me tōna kaiwhakarato me te āhua whakawhiti i te whārangi Whakamōhiotanga. Ko ngā SMS whakahaere anake ka tatau ki te whāwhārangi; kāore ngā waehere haumaru me ngā karere whiti.
Automation FAQ
Tirohia a Enafeedback i tō taiao.
Whakapā mai — ka haere tahi tātou i te whirihoranga, ngā kōwae me tō whirihoranga Enterprise.