EnaFeedback is a QR code feedback, hygiene rating and cleaning tracking platform for hospitals, campuses, airports and public buildings. Visitors scan and report without an app; your teams resolve the request and log the work.
Institutions we work with under protocol
A complaint drops into a box and gets read weeks later. A cleaning sheet is signed behind the door, but it never proves who was there and when.
The suggestion box is opened once a week. By the time you read about a dirty restroom or a broken AC unit, it has already affected dozens of other visitors.
A paper complaint moves from desk to desk. Who received it, what was done and how it was closed never shows up in a record.
A signature list behind the door does not show that cleaning actually happened at that spot at that time. Audits mean digging through folders.
Without seeing which location keeps scoring low or which shift misses its plan, improvement is guesswork.
EnaFeedback brings visitor feedback, hygiene ratings, ticket management and field logs together in one admin panel.
Capture feedback where it happens, through a QR code, NFC tag or live display unique to each location.
Every piece of feedback becomes a ticket, and admins route it to the right resolution team.
Staff log cleaning and inspection rounds on site with a checklist, and location verification is stored with every log.
See trends by location, shift and team, and turn results into audit-ready reports.
No hardware or software to install. You print the QR posters, and everything else runs in the browser.
Build your structure of buildings, floors, units and locations. Download QR posters designed in the template editor one by one or in bulk.
A patient, companion or passenger scans the QR code with the phone camera, then rates hygiene, sends feedback or answers a survey.
Every piece of feedback opens a ticket. Alert rules notify the right people by email, SMS or in-app message, and an admin routes the ticket to a resolution team.
Field staff record cleaning and inspection rounds on site. Reports show which areas and which shifts need attention.
From feedback to cleaning plans, surveys and content pages, every module comes in one package and can be switched on or off per location.
Visitors scan a QR code and send feedback without an app; each submission becomes a ticket tied to its location.
Visitors rate cleanliness from 1 to 5 by QR; low scores can trigger alerts and become tickets.
Turn feedback into numbered tickets, route them to resolution teams and close them with a recorded outcome.
Staff log cleaning and inspection rounds by QR or NFC; records are compared with shift plans and reported as compliance.
Staff scan a location to log cleaning and inspection rounds, check in and out, and answer staff surveys.
Staff scan a location to check in and out; duration, locations and verification are reported.
Run visitor and staff surveys by QR on site and analyze the results by location and question.
Rich information pages for visitors and staff, opened by QR, with captioned video and view analytics.
Rule- and follow-based email, SMS and in-app alerts, with SMS quiet hours and a delivery log.
16 report screens across every module, plan compliance and resolution-time analysis, Excel and PDF export.
Sentiment analysis, voice and video transcription, comment and content translation, on the default gateway or your own provider.
QR poster design with a template editor, bulk download for up to 100 locations, and live dynamic QR displays.
Visitor interface in four languages, right-to-left Arabic, AI translation and a WCAG 2.2 AA target.
The app for staff and admins is in internal testing and coming soon to the App Store and Google Play. NFC verification works only in the EnaFeedback mobile app. Field staff can already log work and check in and out on the web with their personnel code, using a live display QR for verification in the browser.
AI features help you sort comments and understand content written in other languages. Each feature can be switched on or off on its own.
Ready use cases for hospitals, university campuses, airports and public transport, public institutions, municipalities and facility management companies.
Collect and act on patient feedback and cleaning logs by location, from polyclinics to ward corridors.
Run feedback, surveys and cleaning tracking for dining halls, libraries, dorms and student services from one panel.
Multilingual passenger feedback and verified cleaning tracking for terminals, stations and vehicles.
A QR-based digital complaint box, satisfaction surveys and traceable ticket handling for citizen service halls.
Citizen feedback, hygiene ratings and verified cleaning tracking for parks, public restrooms and markets.
Proof of service across sites with NFC-verified cleaning logs, plan compliance and ticket time reports.
Your data does not share an application with other customers. Access depends on roles, and every action is recorded.
Each customer runs on its own application server with its own database, cache and file storage, hosted on Huawei Cloud behind Cloudflare.
Feedback is anonymous by default, and you decide which contact fields and which privacy notice to show. No tracking or advertising cookies.
Creates, updates, routings and exports are logged with who, when and what changed. Entries are linked in an HMAC-SHA256 hash chain.
7 admin roles and 35 permission scopes mean people see only their own work. Admin accounts are invite-only.
A practical roadmap for turning a visitor complaint into a traceable ticket: capture, triage, routing, resolution and closing the loop with the reporter.
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How to collect passenger feedback in real time at terminals, stations and on vehicles, using live display QR codes, a multilingual UI and fast routing.
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Turn visitor hygiene ratings into a cleaning quality indicator: set thresholds, configure alerts, escalate to tickets and close the loop with cleaning plans.
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We'll open a trial with every feature enabled, so you can put up your first QR posters the same day.
Every feature included · Ready about 2 hours after your request