Tell the right person when it matters

Module alert rules are 15 predefined rules that pass events from the field to managers. All are off by default. You switch on the ones you need and choose recipients and channels; the default channels are email and in-app. Only the events you actually want to watch create notifications, so teams are not flooded with noise.

The rules cover four areas. Hygiene: ratings of 1, ratings of 2, ratings with a comment and ratings with media. Work logs: new cleaning log, new control log and control quality below 70%. Attendance: check-in, check-out and forgotten check-out. Feedback: request, suggestion, complaint, thanks and feedback with media.

Rules apply across the organization; follows are personal. A user can follow a specific location, survey, feedback item or staff member. They then pick which of six situations they want to hear about: hygiene report, feedback, survey response, cleaning log, inspection log and feedback actions, with a channel for each.

A floor supervisor might follow only the B-block 2nd-floor restrooms, getting hygiene reports there by SMS and feedback by email. When the same event matches both a rule and a follow, the person receives one notification; duplicates across tiers are suppressed.

Rule and follow alerts are sent by email, SMS and in-app message. In-app alerts collect under the bell in the admin sidebar. The default option needs no setup: the ENA Gateway sends email through Resend and SMS through NetGSM.

To use your own account, configure Resend, SendGrid or SMTP (plain, STARTTLS or TLS) for email, and NetGSM, Twilio or Bird for SMS. One provider is active per channel at a time. If you delete your own provider, the channel reverts to the ENA Gateway. Provider keys are stored encrypted with AES-256-GCM.

Eight system events run independently of rules: ticket routed, ticket status changed, status update to the submitter, personnel code, welcome, activated, deactivated and deleted. When a ticket is routed to a resolution team, the team members are notified.

A visitor who adds contact details to their feedback receives an email and/or SMS when the ticket status changes. These messages exist in Turkish, English, German and Arabic. Visitors can also check the status on the web with their request code.

Each user can set their own SMS quiet hours. Rule and follow SMS that arrive in that window are queued and sent as a single digest SMS when it ends. A manager who is off at night is not woken up, and sees what happened in one message in the morning.

Every delivery appears under Records, "Notification deliveries", with the status Pending, Sent, Failed or Skipped and a masked recipient. To pass events to your own systems, set one webhook URL per organization: ticket routed and ticket status changed events are sent as JSON, with an optional HMAC-SHA256 signature.