Help Center
Step-by-step guides to set up EnaFeedback, prepare locations with QR codes and NFC tags, manage tickets, run reports and solve common problems.
Welcome to the EnaFeedback Help Center. Here you will find step-by-step guides to set up, run and use EnaFeedback on site: the platform that collects visitor feedback, hygiene ratings, surveys, and cleaning and control logs through QR codes, NFC tags and live displays.
The guides are written for quality managers, hygiene and facility managers, resolution teams and IT officers. Every article lists the role you need, the exact menu path and the limits to keep in mind.
Sections
Getting started
Free trial, setup wizard, roles and inviting users.
Locations
Buildings, floors, units and locations; QR posters, live displays and NFC tags.
Visitor modules
Feedback, hygiene ratings, surveys, content pages and languages.
Tickets
Ticket statuses, routing to resolution teams and the team inbox.
Field team
Personnel, cleaning and control logs, plans, check-in / check-out and the mobile app.
Alerts and notifications
Alert rules, notification channels, follows and webhooks.
Reports
The Home dashboard, 16 report screens and PDF / Excel exports.
AI
Sentiment analysis, transcription, translation and your own AI keys.
Administration
Audit log, system settings, branding, security and KVKK.
Troubleshooting
Fixes for common problems and how to reach support.
Popular articles
- Quick start: the path to get EnaFeedback running from day one.
- QR codes and posters: download and bulk-print posters for your locations.
- Ticket lifecycle: New, In progress and Closed; routing and closing.
- Alert rules: hear about low hygiene ratings and complaints straight away.
- Reports: what each of the 16 report screens shows.
- KVKK compliance: the settings to make as data controller.
- Common problems: QR, NFC, personnel code and alert issues.
Need help?
If you cannot find what you need, email support@enainnovation.com, call 0850 308 45 91, or message the same number on WhatsApp. See Getting support for details.
Not using EnaFeedback yet?
A free trial with every feature is opened within about 2 hours of your request. See Free trial.
Can't find what you need?
Our support team can help with anything from setup to reporting.