Message center overview
The message center collects alerts, announcements, messages and system messages in one inbox. Learn the categories, the folders and where it appears.
The message center is the single inbox for everything EnaFeedback sends. It works like an e-mail client: the bell shows your unread count, and the Message center page is where you read, reply and organize. System alerts, announcements from admins, person-to-person messages and account messages all live in the same place.
The old Announcements pages and the Alert center are now part of the message center.
Where it appears
| Where | Who uses it |
|---|---|
| Admin panel | Panel users. The bell in the sidebar and the Message center menu. |
| Staff web hub | Cleaning and control staff. See Staff messages. |
| Mobile app (1.9.0 or later) | Admins and staff. In visitor mode it shows only announcements and the status of reports sent. |
Visitors need no account. Announcements for them appear on QR pages, on live displays and in the mobile app's visitor mode. See Visitor announcements.
Four categories
| Category | What it holds | Where it comes from |
|---|---|---|
| Alerts | Alert rules, follows and system events, for example ticket routing, status changes and attendance reminders | Generated by the system |
| Announcements | Announcements to an audience: visitors, staff and/or admin roles | Sent by an admin |
| Messages | Messages from one person to another. They can be replied to, and replies stay in one conversation. Admins can forward a message. | Sent by people |
| System | Account and transactional messages: welcome, activation, invitation, security code, report status for visitors | Generated by the system |
Use the category filter above the list to show one category. Each category has its own unread counter.
Terms
What visitors or staff send in (a hygiene report, feedback, "My reports") is called a report. Everything that goes out is an alert, an announcement or a message.
Folders
| Folder | Contents |
|---|---|
| Inbox | Messages sent to you |
| Starred | Messages you starred |
| Archive | Messages you archived |
| Sent | Messages and announcements you sent |
| Drafts | Saved messages not sent yet |
| Scheduled | Messages scheduled for a later time |
Drafts and Scheduled are in the admin panel; the mobile app has no drafts or scheduling.
What you can do with a message
- Mark it read, or Mark unread
- Star it, or remove the star
- Archive it, or Move to inbox
- Search messages
- Reply to a message; admins can Forward it to other people
- On an alert linked to a record, use Open record to open it
Severity
Announcements have three severity levels: Info, Important and Urgent. The old warning level on announcements now shows as Important.
Limits
- Mobile push notifications are not available yet. The mobile app shows unread counts and refreshes them about every minute.
- The channels are in-app, e-mail and SMS. Webhooks stay in use for alert rules; see Webhooks.
Related articles
- Sending messages and announcements
- Visitor announcements
- Staff messages
- Permissions and delivery
- Alert rules
Can't find what you need?
Our support team can help with anything from setup to reporting.
Mobile app
The EnaFeedback mobile app for field staff and admins, with the message center, reports, On site now, the timesheet summary, my working hours, joining an organization, NFC tags and the biometric lock.
Sending messages and announcements
Write messages and announcements in the admin panel; pick recipients and channels, check the audience preview, attach files, save drafts, schedule, and end an announcement.