A digital suggestion box at every location

With a paper suggestion box, filling in a form is a chore, the box is opened once a week, and most notes never say which corridor, restroom or waiting area they are about. When the issue is fixed, the person who raised it never hears back.

EnaFeedback closes that loop. Feedback is captured where and when the problem happens, and the location is recorded automatically. The submission reaches the admin panel right away, is handled as a ticket, and the visitor can follow its status from their own phone.

When a visitor scans a QR poster, taps an NFC tag or scans the dynamic QR on a live display, the visitor hub for that location opens. Next to the “Send feedback” tile it shows any other modules you have enabled: hygiene rating, surveys, content pages and request tracking.

In the form, the visitor picks a category (request, suggestion, complaint or thanks), writes a subject and message, and can attach up to 5 photos. You can enable video attachments in the admin panel. Submissions are anonymous by default; visitors can tick “Add my contact details” to leave a name, phone number or email.

After sending, the screen shows a request code that starts with FB. On the request tracking page, the visitor sees the subject and status: New, In progress or Closed. If they left contact details, they get an email or SMS whenever the status changes.

Each submission lands in the Feedback list with its location, category, priority, attachments and any contact details. Priority is set from the category: complaints arrive as high priority, requests as priority, and suggestions and thanks as normal. Authorized users can change the priority later.

Every feedback record creates exactly one ticket. You can route it to one or more resolution teams, add notes and close it with a result. Complaints that come in by phone or in person can be added through Manual feedback, so every channel ends up in the same list and the same workflow.

AI sentiment analysis is on by default and flags the tone of each message. With comment translation switched on, you can read feedback written in German or Arabic in your own language in the panel. That makes negative messages easier to spot in a long list, so your team can decide what to look at first.

You can enable or disable name, phone and email one by one, and make any of them required. The default visitor form has name and phone on, email off, and nothing required. If you make a field required, anonymous submission is no longer possible; that choice is yours.

You write your own privacy notice and consent text. The consent checkbox appears only when that text exists and at least one contact field is enabled. You can also show a thank-you message after sending and set it per category to Always, Conditional or Never. Conditional uses the tone of the visitor’s message to decide.

The module can be turned off per location. For example, you can hide the feedback form in technical rooms and keep only staff modules active there. Hygiene rating, surveys and pages can be turned off per location in the same way, so each QR point shows only the options that make sense in that space.

An open form can attract spam and repeat submissions. EnaFeedback blocks this in several layers: the same message from the same location is rejected for 15 minutes, submissions are limited to 5 per minute, and a hidden field catches bots.

Uploads are checked by comparing their content bytes with the declared file type. Photos are re-encoded and resized on the server, and videos are converted to a standard format. Files that are never attached to a submission are deleted automatically within 24 hours. You can switch photo and video attachments on or off separately to suit your organization; video is off by default.

Feedback analytics breaks submissions down by category, location and time. The process view shows time to first read and time to close (mean and median), age buckets for unread tickets, and how categories flow into close results. Lists and reports export to Excel; a single ticket exports to PDF.

Alert rules can notify the right people by email, SMS or in-app message, for example on every new complaint or every submission with media. A low hygiene rating can also be transferred as feedback in one click and enter the same ticket workflow.