Scan. Submit. Track. Close.
Enafeedback's QR Feedback module turns any physical location into a structured feedback collection point — with categories, attachments, ticket tracking, and AI insights.
One platform. Every operational layer.
Feedback, hygiene, cleaning tracking, and surveys — each with its own QR flow, configuration, and analytics — all operating from a single admin panel.
Feedback
Structured visitor and employee feedback: complaints, suggestions, requests, appreciation. Voice recordings, photo and video attachments. Global data protection (GDPR, KVKK) compliant secure contact. Visitor tracking code issued on submit.
Hygiene Assessment
1–5 rating with configurable display (emoji, stars, or numbers). Threshold-based automatic ticket creation. Per-location form configuration. Quick scan-and-rate UX — under 10 seconds.
Cleaning Tracking
Personnel scan a location QR and log cleaning, maintenance, and inspection actions with a secure personnel code. Voice, photo, and video attachments. Real-time records by location and personnel for full operational visibility.
Survey
Versioned form builder with LIKERT, NPS, matrix, and consent question types. Partial response save. Auto-ticket from long-text answers. Per-version analytics and session tracking. Ready-made survey templates for healthcare.
One desk. Every signal.
Feedback, hygiene issues, cleaning reports and survey responses automatically create unified tickets. Assign, prioritize, update status, and keep visitors informed.
Staff was very rude at checkout counter.
Rating 2/5 — East corridor restroom.
NPS score: 9 — Overall satisfied.
Wheelchair ramp is blocked near exit B.
Illustrative preview; the live application interface may differ.
Unified Ticket Desk
All tickets in one view regardless of source module. NEW → IN_PROGRESS → CLOSED workflow. Assignment, priority, notes, and closure analytics.
Rule-Based Notifications
Configure email and SMS triggers by score threshold, new feedback event, or survey submission. Separate rules for visitor updates and admin alerts.
Visitor Tracking
Every submission generates a tracking code. Visitors track status in real time. AI-translated result notes ensure the message lands in their language.
Feedback Module FAQ
See Enafeedback in your environment.
Contact us — we'll walk through setup, modules, and your enterprise configuration together.