Frequently asked questions

EnaFeedback is a QR code based feedback, hygiene rating and cleaning tracking platform for physical spaces. Visitor feedback becomes tickets, field staff log cleaning and inspection rounds on site, and managers follow results in reports.

It is designed for hospitals, universities and campuses, airports and public transport, public institutions, municipalities and facility management companies. It works in any physical space with visitor and staff traffic.

Through a printed QR poster, a dynamic QR code on a live display, or an NFC tag at the location. Visitors can rate hygiene, send feedback, answer surveys, read content pages and track their request.

There are four: request, suggestion, complaint and thanks. Each category sets the ticket priority automatically; complaints, for example, open as high priority.

No, an admin does the routing. The admin routes a ticket to one or more resolution teams with a note, and team members see it in their inbox and conclude it.

Yes. Most reports and lists export to Excel, and documents such as single tickets, hygiene reports and staff summaries export to PDF. Charts can be saved as PNG images.

About 2 hours after your request, we set up a dedicated trial environment with every feature on and send the admin invitation to your email.

No. You can print QR posters on a regular printer. For live displays, any screen with a browser works, and NFC tags are optional.

You build the structure of buildings, floors, units and locations in the admin panel. Type one name per line to add up to 100 records at once. Excel or CSV import is not supported yet.

Yes. In the template editor you set the background image, text fields and QR placement, and you can put your logo in the center of the QR code. Posters for up to 100 locations download as a single ZIP file.

Yes. The scope of admin and field staff training is planned with you during onboarding and reflected in the quote.

Each customer gets its own application server, file storage and database on Huawei Cloud. Traffic passes through Cloudflare.

Yes, by default. Visitors can choose to add contact details. You control whether the name, phone and email fields appear or are required; if you make a field required, anonymous submission is turned off.

The product is designed to collect only what it needs: anonymous feedback, survey sessions without identity, and visitor pages without tracking cookies. As the data controller, your organization sets its own privacy notice and consent text.

Yes. Actions such as creates, updates, routings and exports are written to the audit log with the user, IP address and change details. Entries are linked in an HMAC-SHA256 hash chain.

ENA Innovation's ISO 9001 and ISO 27001 certification processes are in progress. We will announce completion on our security page.

Just one. Every module is included, with unlimited locations, users and QR codes.

Pricing is quote-based. The number of campuses and buildings, onboarding and training needs, SMS usage and hosting resources shape the quote.

Yes. Every feature is on in the trial, and the environment is ready about 2 hours after your request.

SMS usage is considered separately in the quote. You can send SMS through ENA's gateway or connect your own provider account (NetGSM, Twilio or Bird).

The iOS and Android app is in internal testing and coming soon to the App Store and Google Play. Until then, field staff can log work on the web; NFC verification works only in the app.

Staff sign in with their 4-character personal code. On the web, they can save their phone with a passkey and sign in without the code next time.

Yes. Field staff check in and out at the start and end of a shift by scanning a QR code, a live display or an NFC tag (with the mobile app); duration, check-in and check-out locations and verification are reported. Staff who forget to check out close the session with “I forgot to check out”. It is location-based attendance and complements, rather than replaces, a payroll or biometric time and attendance system.

Every log stores whether the location was verified. With “Verification required” on, staff can log work only after tapping an NFC tag (with the mobile app) or scanning the dynamic QR code on a live display.

No. NFC verification works only in the EnaFeedback mobile app: the app reads the trust token on the tag and the server checks it. A phone that taps the tag without the app opens the location in the browser; that visit is the same as a QR scan and does not count as verified. Writing and locking tags also happens in the app, which is coming soon to the App Store and Google Play.

No, cleaning and inspection logs do not take photos. Proof comes from logging within a verified location session shortly after the scan, and inspection logs also store the checklist and a quality percentage.

No. The app has no offline mode, so logging needs an internet connection.