Measure patient experience and hygiene where they happen

Patient satisfaction surveys usually go out as one general form, and the results collapse into a single hospital-wide average. With EnaFeedback, every polyclinic, ward and waiting area has its own QR code. When a patient answers a survey in the cardiology polyclinic, the response is stored with that location.

Instead of "hospital satisfaction," you get findings you can act on, such as "wait-time complaints rose in the ophthalmology waiting area." Surveys support Likert scales, single and multiple choice, short and long answers, number questions and a consent checkbox, and each published survey version is stored unchanged.

The feedback form has four categories: request, suggestion, complaint and thanks. Complaints open at high priority automatically, and thank-you notes are kept so you can share them with the team.

Restrooms, waiting areas and patient rooms are where hygiene is most visible. Patients and companions rate cleanliness on a five-point scale. You can turn on alert rules for low scores (1 or 2) so the person in charge hears about it by email, SMS or in-app notification.

Cleaning and inspection plans are defined as shift slots. The system compares required cleanings with actual logs and calculates plan compliance as a percentage. Inspection logs include a checklist built from your control parameters; quality of 70% or higher counts as sufficient.

EnaFeedback does not certify accreditation or standards compliance. It helps your quality team produce the evidence internal and external reviews ask for: cleaning logs with date, time, location and staff, plan compliance reports and hygiene rating analysis.

In areas such as ICU waiting rooms, dialysis unit restrooms or the corridor outside isolation rooms, you need to know when cleaning happened and who did it. Staff scan the QR code or tap the NFC tag at the location and log "Cleaning done" or "Checked."

You can require verification: the location must come from an NFC trust token or the rotating QR on a live display. The "Fresh session required" setting means the log must be written within 5 minutes of the scan. Every log stores whether the session was verified and fresh. NFC verification works only in the EnaFeedback mobile app; tapping a tag without the app opens the location in the browser as an unverified visit.

Cleaning and support staff can also check in and out at the same points at the start and end of a shift. You see who was on duty in which ward and for how long, next to the cleaning logs.

These logs do not replace your infection control committee. They give the team a reliable data set to review cleaning frequency and coverage.

Every piece of feedback creates a ticket. Patient relations or an authorized admin routes it to one or more resolution teams, such as maintenance or housekeeping, with a required note. Team members see the ticket in their team inbox, add notes and conclude the routing with a result such as "Action taken" or "Forwarded."

If the patient left contact details, they get an email or SMS when the ticket status changes, and they can check status themselves with the request code. Feedback analytics show time to first read, time to close, the age of unread tickets and close results by category, so you can review response times after the fact.

The visitor interface is available in Turkish, English, German and Arabic, with Arabic shown right-to-left. Patients choose their own language, and live displays rotate through the enabled languages.

With AI translation turned on, admins can read comments written in these languages in their own language, and surveys and content pages can be translated into the visitor’s language. The visitor interface targets WCAG 2.2 AA.

EnaFeedback is developed by ENA Innovation, a technopark company at Zafer Technopark supported by Afyonkarahisar Health Sciences University (AFSÜ). AFSÜ Health Practice and Research Hospital is a reference user under a protocol.

Each customer runs on a dedicated application stack with its own database and file storage. Visitor feedback is anonymous by default; your organization decides which contact fields and which consent text to use.