Ask the question where the experience happens

Links sent through generic survey tools are opened hours or days after the experience. Response rates drop, and what people remember is usually a general impression. There is no record of which clinic, floor or waiting area the answer is about.

In EnaFeedback, the survey opens at the point where the experience happens. When a visitor scans the QR code at a location, the survey appears on that location’s visitor hub and every response is stored with the location. You can compare results location by location.

You create a survey in Visitor survey management or Staff survey management. There are nine question types, and six of them collect answers: Likert scale, single choice, multiple choice, short answer, long answer and number. Text block and divider help structure the form. Consent is a checkbox that always sits at the bottom.

Likert questions use a 3, 4, 5, 7 or 10-point scale, shown as numbers, stars or emoji, with optional end labels. Choice questions can include an optional “Other” answer. Number questions take a minimum, maximum, decimals, step and unit.

A survey starts as a Draft, moves to Published and can be Archived when needed; an archived survey can be published again. Questions are locked after the first publish. To change them, you duplicate the survey and publish the copy, so answers to different questions never mix.

Every published content change creates an immutable version, and each response is tied to the version it answered. The periods a survey was live are recorded as well. You can turn a survey off at specific locations, choose whether it shows on the visitor hub, and drag surveys into the order you want.

Visitor surveys can be answered by anyone who scans the QR code, without an account. They suit topics like patient satisfaction, clinic experience or cafeteria ratings. The form is available in Turkish, English, German and Arabic. With dynamic content translation on, survey text is translated by AI into the language the visitor picks.

Staff surveys open only to signed-in staff and are used for internal measures such as employee satisfaction or safety awareness. Survey sessions store no respondent identity, and this applies to staff surveys too. Abandoned sessions are deleted automatically after 90 days.

Visitor and staff survey analytics show an overview, results by location, the session list, per-question summaries, choice and consent breakdowns, text answers and individual session detail. Each session records completion status, duration, language and device. All reports export to Excel.

Surveys are offered from the same QR point as feedback and hygiene ratings. With one scan, a visitor can rate a space, raise a complaint or answer a survey. Users who follow a survey can be notified of new responses on the channel they choose.