Measure what happens on site and bring data to the meeting

Each EnaFeedback module has its own analysis screen: 16 report screens in total, plus a Home dashboard. Home is a to-do view with counts of unread feedback, hygiene reports and team inbox items, today’s surveys and attendance. When you need detail, you move to the relevant report screen.

Data sits on the Building, Floor, Unit and Location hierarchy, so every report is tied to a place. Questions such as "Which floor’s restrooms get the most low ratings?" or "Which unit closes complaints more slowly?" are answered without a separate data warehouse or hand-built spreadsheets.

Hygiene report analysis shows visitors’ 1–5 cleanliness ratings by location and over time, with scores of 2 or lower flagged as low. Cleaning log and control log analysis show which work was done where and when; for control logs they also show the checklist quality percentage against the 70% threshold.

Plan compliance reports measure whether the shifts in your cleaning and control plans were actually covered. Completion rate counts work done up to the required number per shift; success rate is the share of shifts that met their target. Plans are versioned, so past days are judged against the plan that was in force on that day.

Feedback analytics shows incoming records by category, location and channel. Its process section shows time to first read and time to close as mean and median, age buckets for unread tickets, heatmaps and a sankey chart from category to close result.

Resolution team performance shows each team’s unread, open and concluded routings, success rate, average time to conclude and a 30-day trend. This analysis is retrospective: the system does not run SLA timers, but you see clearly how long teams take to reach an outcome.

Survey analytics offers an overview, results by location, sessions, per-question summaries, choice and consent breakdowns, text answers and session detail. Page analytics shows views and time on page for content pages, by page and by location. Visitors and staff each have their own screens.

Scan analytics shows how people reached each location: a printed QR code, the dynamic QR on a live display, or an NFC tag. You see which posters get scanned, where displays are used most, and whether your QR points are in the right places.

Most reports and lists export to Excel (.xlsx). PDF is available for a single ticket, a single hygiene report, the personnel report summary, the personnel list, the building structure summary and the location detail report. Report charts can be saved as PNG images for your presentations.

Every export is written to the audit log as an Export action, so you can see who took which data out and when. Roles keep reports scoped: a hygiene manager sees hygiene and field reports, a feedback manager sees feedback and team reports.