Get guest requests to the right team without a call to the front desk

The guest scans the QR code in the room with the phone camera, and the form opens in the browser without an app or account. They choose request, suggestion, complaint or thanks and can add a photo or voice recording. The request arrives with the building, floor and room.

Guest relations or the duty manager routes it with a note to housekeeping, maintenance or the F&B team. Team members see it in their team inbox, add notes and close it with a result such as "Action taken." Complaints open at high priority automatically.

After sending, the guest gets a request code and can follow the status as "New," "In progress" or "Closed." Guests who leave contact details get an email or SMS when the status changes, so a problem solved during the stay does not become a checkout review.

When the attendant finishes a room, they tap the NFC tag on the door and log "Cleaning done." With "Verification required" on, a log can only come from a session opened by the tag’s trust token or the rotating QR on a live display; "Fresh session required" makes staff log within 5 minutes of the scan.

The floor supervisor records the room inspection as an inspection log with their own checklist (bed, bathroom, minibar, towels and so on), and the quality percentage is calculated automatically. Areas such as the lobby, restaurants and public restrooms get shift-based cleaning and inspection plans, and plan compliance is reported as a percentage.

NFC verification works in the EnaFeedback mobile app (the Android app is on Google Play; the iOS app is coming soon to the App Store). EnaFeedback is not a room status (clean/dirty/out of order) system or a PMS; it does not integrate with your property management system and adds an independent layer of records and evidence.

Set up separate QR points at the main restaurant, à la carte restaurants, bars, the spa and the pool. Guests leave feedback about the service or answer a short survey, and the response is stored with that point. Instead of "hotel satisfaction," you get findings you can act on, such as "complaints about dinner service speed went up."

Turn on hygiene ratings in public restrooms, changing rooms, the hammam and thermal pools. Guests rate cleanliness on a five-point scale and can add a photo. With an alert rule for scores of 1 or 2, the person in charge hears about it in the app, plus email or SMS if you want.

Next to the request form, the same QR code in the room can open hotel information: Wi-Fi, restaurant and bar hours, the spa and massage menu, the activity and entertainment schedule and checkout time. These content pages are updated from the admin panel, with no reprinting.

Screens in the lobby, by the elevators or at the restaurant entrance can be paired as live displays. Short announcements (pool maintenance, the evening program) show on QR pages and on live displays.

The visitor interface is available in Turkish, English, German and Arabic (right-to-left), and guests choose their own language. With AI translation on, managers read comments written in these languages in their own language, and surveys and content pages can be translated into the guest’s language.

After sending, you can show guests a "Positive outcome" page, for example a thank-you message with links to your review pages. Platforms such as Google do not allow asking only satisfied customers for reviews, so we recommend showing this page to all guests (the "Always" setting).

Housekeeping, maintenance and other field staff can check in and out at a location at the start and end of a shift. You see who worked in which building and for how long, next to the cleaning logs; reminder and auto-close limits are set between 4 and 72 hours. The monthly timesheet goes to payroll as Excel.

Each hotel runs on its own application stack, database and file storage. Guest submissions are anonymous by default; your hotel decides which contact fields and which consent text to use.