Permissions and delivery
The three message center permissions and role defaults; channel queues and retries, message records, SMS quiet hours and the digest SMS, and retention.
This article covers who can send what in the message center, and how messages reach their recipients.
Three permissions
| Permission | What it allows |
|---|---|
| Send messages | Writing to panel users and staff |
| Announcements and bulk messages | Announcements and bulk messages: roles, teams, all staff, visitors. A message to more than 20 recipients needs it too. |
| Messages by e-mail / SMS | Also sending a written message by e-mail and SMS |
Role defaults
| Role | Send messages | Announcements and bulk messages | Messages by e-mail / SMS |
|---|---|---|---|
| Owner | Yes | Yes | Yes |
| Administrator | Yes | Yes | Yes |
| Hygiene manager | Yes | Yes | No |
| Page manager | Yes | Yes | No |
| Feedback manager | Yes | No | No |
| Survey manager | Yes | No | No |
| Team member | Yes | No | No |
For all roles, see Roles and permissions.
How messages are sent
- Each channel has its own queue: in-app, e-mail and SMS.
- Failed sends are retried automatically, with longer waits between tries.
- E-mail and SMS go through the ENA Gateway or your own provider accounts. For provider settings, see Message channels.
Message records
Every send shows under System → Records in the Message records mode: status, channel, provider and time.
Sensitive content, such as security codes, is never stored in readable form in the records or in the inbox.
Quiet hours
- SMS quiet hours for admins: each user sets them under Preferences → Alert preferences → Quiet hours. SMS alerts that arrive in that window are held. When it ends, they go out as one digest SMS. In-app alerts and e-mail are not affected.
- Staff SMS quiet hours: set for the whole organization on Attendance module → Reminders & timesheet (22:00–08:00 by default). In that window, attendance SMS to staff are skipped. The in-app message and e-mail still go out.
Retention
| Data | Kept for |
|---|---|
| Inbox copies | 365 days. Starred items are kept. |
| Delivery content (text, payload) | Cleared after 180 days. The delivery record (status, time) stays. |
| Drafts | Until deleted |
| Attachments | Deleted when no message uses them |
All data stays in your organization's own installation and database, like the rest of the product.
Related articles
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Staff messages
Cleaning and control staff use the message center on the staff web hub and in the mobile app; they write to their managers, reply, and answer attendance reminders with quick actions.
Alert rules
Turn on the 17 alert rules that email, text or notify your team in-app when a low hygiene rating, a complaint or a forgotten check-out comes in.