Visitor announcements
Show announcements for visitors on QR pages, on live displays and in the mobile app's visitor mode, and learn how visitors follow the status of their reports.
A visitor announcement is an announcement shown to visitors at a location. Use it for notes such as "The B-block lift is under maintenance, please use the A-block lift" or "The polyclinic waiting area floor is being cleaned". Visitors need no account and no app.
Required permission
Sending announcements to visitors needs the Announcements and bulk messages permission. See Permissions and delivery.
Where it appears
An announcement marked for visitors appears at the selected locations in these places:
- QR pages: the visitor screen that opens when a visitor scans the location's QR code. See QR codes and posters.
- Live displays: the kiosk, tablet or TV screen at the location. See Live displays.
- Mobile app visitor mode: visitors who use the location in the app without signing in as staff or admin.
It shows only within its visibility window.
Send an announcement to visitors
Open a new announcement
Go to Message center → New message and choose Announcement as the type.
Add visitors
Turn on Also show to visitors. Choose All locations, or pick specific ones with Search locations.
Set importance and visibility
Choose the Importance (Info, Important, Urgent). Turn on Pin to top if needed. Fill in Show to visitors from and Show to visitors until. Left empty, the end means it shows until it is ended.
Send
In the audience preview, check at how many locations it appears, then select Send or Schedule.
You can send the same announcement to staff and admin roles too. They see it in their own message center.
End an announcement
To remove it before its end time, open it in the Sent folder and select End. It leaves QR pages, live displays and visitor mode. The copies in staff and admin inboxes stay.
Report status in visitor mode
In the mobile app's visitor mode, the message center shows a My reports section next to announcements. Visitors follow the status of the reports they sent from that device there: Received, In progress or Completed. For status updates to visitors who left contact details, see Feedback.
Tips
- Keep visitor announcements short and about one topic. The visitor screen is a small phone screen.
- For temporary situations (maintenance, cleaning, a closed area), set an end time so the announcement disappears on its own.
- Keep Urgent for real emergencies.
Related articles
Can't find what you need?
Our support team can help with anything from setup to reporting.
Sending messages and announcements
Write messages and announcements in the admin panel; pick recipients and channels, check the audience preview, attach files, save drafts, schedule, and end an announcement.
Staff messages
Cleaning and control staff use the message center on the staff web hub and in the mobile app; they write to their managers, reply, and answer attendance reminders with quick actions.