QR codes and posters

A QR poster is the most common way visitors reach a location in EnaFeedback. A visitor scans the code with their phone and lands on that location's visitor screen, with no app to install and no account to create. From there they can rate cleanliness, send feedback, take a survey or read content pages. Every location has its own QR code, tied to the location's 6-character code.

Required roleCopy Anchor Link

• Downloading posters, running a QR test and sharing links require Owner or Administrator (Organization menu group).
• Prerequisite: locations already exist under Organization → Buildings. See Location hierarchy.

QR code formatCopy Anchor Link

Every QR code uses one central address:

https://qr.enainnovation.com/EF + 4-character customer code + 6-character location code

Example: https://qr.enainnovation.com/EFXT43RK3N2B. The 12 characters at the end read as follows: "EF" is the product code, followed by your organization's 4-character customer code and the location's 6-character code.

How a scan resolvesCopy Anchor Link

1. The visitor scans the code. The central ENA Cloud service looks up the customer code.
2. The visitor is redirected to your organization's own EnaFeedback address, at that location.
3. If the code is invalid or unknown, ENA Cloud shows an error page.
4. Your organization's server opens a location session and shows the visitor screen. If a staff session is already active on the same phone, the staff screen opens instead.

Location sessionCopy Anchor Link

The location session remembers, for a short time, which location the phone is at:

When the session ends, the visitor scans the code again. This limits feedback sent from somewhere else using an old scan.

Download a posterCopy Anchor Link

PDF or PNG?Copy Anchor Link

• PDF poster: the template's background, text and QR codes on a single page. Poster PDFs are rendered on your organization's own server.
• QR PNG: the QR code alone. Use it to place the code on your own design or an existing sign.

Bulk download (ZIP)Copy Anchor Link

You can download posters for several locations in one ZIP file:

• One ZIP holds up to 100 locations. For more, download in several batches.
• With a template, the ZIP contains PDFs; without one, it contains PNGs.

QR test and share linkCopy Anchor Link

• QR test: run the QR test from a location's actions to check that the code opens the right location. Test a few samples before you print in bulk.
• Share link: copy the location link, send it by SMS or email, or use your device's share menu. This is useful, for example, to add a feedback link to a patient information message.

Scan analyticsCopy Anchor Link

The Organization → Scan analytics report shows how often your locations are scanned.

• Channel filter: All, QR, Dynamic QR (live display) and NFC.
• QR kind: the central QR code and the shared location link are shown separately.

The scan channel is EnaFeedback's own internal record. Marketing UTM parameters are not captured.

Tips and common mistakesCopy Anchor Link

• Renaming a location does not change its QR code, so you do not need to reprint.
• Scanning the poster of an inactive location shows the visitor a notice that the location is inactive. That is enough to close a location without removing the poster.
• If you need to prove where someone is, use a live display or an NFC tag read with the mobile app rather than a printed QR. A photo of a printed QR code can be scanned from anywhere.

Related articlesCopy Anchor Link

• Poster template editor
• Location hierarchy
• Live displays
• Feedback