Roles and permissions
EnaFeedback has 7 admin roles and 35 permissions in 11 groups. See what each role can access, which permissions are owner-only and how staff roles work.
Roles decide which screens a user can see and which actions they can take in the EnaFeedback admin panel. There are 7 built-in admin roles, with 35 permissions spread across them. You can give a user more than one role; the user then has the permissions of all their roles combined.
Required role
- You need the Owner or Administrator role to assign and change roles.
- Only another Owner can grant or revoke the Owner role.
The 7 admin roles
| Role | Permissions | What it can do |
|---|---|---|
| Owner | 35 (all) | Everything, including the 5 owner-only permissions |
| Administrator | 30 | Everything except the 5 owner-only permissions |
| Hygiene manager | 11 | Hygiene reports and their analysis, cleaning and control log analysis, cleaning and control plans, personnel management, attendance analysis, staff cleaning and control performance, team inbox |
| Feedback manager | 5 | Feedback handling and analytics, resolution team management and performance, team inbox |
| Survey manager | 3 | Survey management and analytics, team inbox |
| Page manager | 3 | Content page management and analytics, team inbox |
| Team member | 1 | Team inbox only |
A Team member sees only the tickets routed to resolution teams they belong to. After giving someone this role, also add them to a team under Resolution team → Resolution teams.
35 permissions in 11 groups
Permissions are organized in 11 groups that follow the admin menu:
- Organization
- Personnel
- Hygiene report
- Feedback
- Resolution team
- Check-in / Check-out
- Cleaning logs
- Control logs
- Surveys
- Pages
- System
You can see which role holds which permission in the read-only Roles and permissions matrix. The matrix is for reference only: role contents are fixed, and you cannot add or remove individual permissions. To change what a user can access, you assign different roles.
Owner-only permissions
These 5 permissions belong only to the Owner role; an Administrator cannot use them:
- Integrations
- License
- Software support
- Maintenance and backup
- NFC settings (writing, verifying and locking NFC tags in the mobile app)
Permissions to change module settings (hygiene, feedback, attendance, cleaning and control modules) belong only to the Owner and Administrator roles.
Rules for the Owner role
Only an Owner can grant or revoke the Owner role or send an invitation with it. The last Owner in an organization cannot be removed. In the English interface, this role may still appear as "Sahip".
Field staff roles are separate
Field staff who do cleaning and inspections are not admin users and do not get these 7 roles. They are added under Personnel → Personnel, sign in with a 4-character personnel code, and can hold one or both of these roles:
| Role | What it allows |
|---|---|
| Cleaning | Creating cleaning logs |
| Control | Creating control (inspection) logs |
| No role (shown with a staff badge) | Only check-in / check-out, staff feedback, staff surveys and pages |
Tips for choosing roles
- Use least privilege: give a unit supervisor only the role they need, such as Hygiene manager, instead of Administrator.
- Combine roles: someone who runs both surveys and content pages can hold Survey manager and Page manager together.
- Keep at least two Owners: access to integrations, license and maintenance settings is not lost when one Owner leaves.
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Invite people to the EnaFeedback admin panel by email, assign or change their roles and remove them from your organization. Invitations last 7 days.