Inviting users
Invite people to the EnaFeedback admin panel by email, assign or change their roles and remove them from your organization. Invitations last 7 days.
Inviting users is the only way for colleagues to get into the EnaFeedback admin panel. Public sign-up is off: a person can enter the panel only after being invited, and only with the roles assigned to them. Invitations are magic links sent by email and stay valid for 7 days. Users sign in securely through Logto.
Required role
- You need the Owner or Administrator role to invite users, change roles and remove users.
- To invite someone as an Owner, or to grant or revoke the Owner role, you must be an Owner yourself.
Field staff are not added here
Field staff who do cleaning and inspections are not admin panel users. Add them under Personnel → Personnel; they sign in with a 4-character personnel code.
Invite a user
Open user management
In the admin menu, go to System → Users. Here you see the users in your organization and their roles. Contact details are masked in the list.
Start the invitation
Start inviting a new user and enter the person's email address.
Choose roles
Assign one or more roles: Owner, Administrator, Hygiene manager, Feedback manager, Survey manager, Page manager or Team member. See Roles and permissions for what each role can access.
Send the invitation
The invitation goes to the person's email as a magic link that is valid for 7 days. When they open it, they join your organization and get access with the assigned roles.
Change roles or remove a user
In System → Users, open a user's actions to change their roles or remove them from the organization.
- Changing roles: the new roles define the user's access; permissions they need are added and the rest are taken away.
- Removing from the organization: the user can no longer reach this organization's panel. Their Logto account itself is not deleted; only the link to your organization is removed.
Rules and limits
- You cannot change your own role or remove yourself. Another authorized user has to do it.
- The Owner role can only be granted, revoked or assigned by invitation by an Owner.
- The last Owner cannot be removed from the organization.
- Invitations last 7 days. If one expires, invite the person again.
- Everything is recorded: invitations, role changes and removals are all written to the audit log. You can review them under System → Records.
Extra step for team members
The Team member role does not show any tickets on its own. These users see only tickets routed to resolution teams they belong to, so add them to a team under Resolution team → Resolution teams.
Common mistakes
- Inviting field staff as users: personnel codes, cleaning logs and control logs only work for people added in personnel management.
- Giving everyone the Administrator role: give each person only the role they need.
- Running with a single Owner: integrations, license and maintenance settings are open only to Owners, so keep at least two.
Related articles
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