Admin mode

Admin mode is the EnaFeedback mobile app mode that an organization's admins sign in to with their admin panel account. A supervisor or shift manager on site opens incoming cleaning reports and feedback on the phone, routes them to a resolution team or closes them, checks short-term reports, sees who is still on site and sends messages to staff. Configuration and detailed analysis stay in the web admin panel.

Required role / permission and versionCopy Anchor Link

• An admin panel user account in your organization. For sign-in, see Setup and organizations.
• Each screen appears with its own permission. For example, the Hygiene tab needs Hygiene reports, On site now and Timesheet summary need Check-in / check-out records or Personnel, and NFC settings need the Owner role. See Roles and permissions.
• Permissions are read at sign-in. If your role changed, or a new screen does not appear after an app update, sign out of the admin session once and sign in again.
• Minimum versions are shown under each heading below.

The bottom bar has the Home, Inbox, Manage and Settings tabs. Admin mode does not scan locations; if you have the permission and the device has NFC, the center button opens NFC settings.

HomeCopy Anchor Link

• Summary: KPIs grouped by your permissions: Feedback, Hygiene reports, Attendance and Teams and surveys. Example cards: Unread, Open, Arrived today, Closed today, Open, high priority, Today's average rating, 1–2 stars today, On site, Over 24 hours. Tapping a KPI opens the matching inbox tab. The header shows when the data was last updated; pull down to refresh.
• Last 7 days Requires: EnaFeedback 2.1.109 · EnaFeedback Mobile 1.5.0: compares incoming feedback, cleaning reports and closed items day by day. The "Arrived today" cards show a small 7-day chart and yesterday's count.
• Needs attention Requires: EnaFeedback 2.1.109 · EnaFeedback Mobile 1.5.0: unread high-priority feedback, locations whose average today is ★ 2 or lower, feedback open for more than 3 days and team items waiting more than 2 days. Admins with attendance permission see long-open sessions ("Inside for … hours") at the top. The first 5 items are shown; See all opens the full list. Thresholds are fixed and listed under the list.
• Shortcuts: Inbox, Message center, Reports, NFC settings (with permission) and Web admin.

Inbox and record actionsCopy Anchor Link

The Inbox has three tabs: Hygiene, Feedback and Teams. Tabs appear according to your permissions and carry unread counts.

Tapping a record opens its detail page Requires: EnaFeedback 2.1.108 · EnaFeedback Mobile 1.4.0: the visitor's message and its translation, photos, video and voice recordings (with a Transcript), team routings, location, contact, device and history. Opening a record marks it as read. Open on web in the top corner opens the record in the admin panel.

The Actions section shows these buttons by record type. Actions ask for a result or team and a note; the server's rules and error messages are shown as they are.

For the full ticket flow, see Ticket lifecycle.

Team inboxCopy Anchor Link

The Teams tab lists resolution teams ("… open, … unread"). Tapping a team opens its inbox full screen, with Open items and Concluded in separate groups. On mobile, team items can only be concluded with Conclude. The chart button in the team inbox opens that team's Team performance page. See Team inbox.

Manage tabCopy Anchor Link

The Manage tab shows these groups according to your permissions:

• Queues: shortcuts to the Hygiene, Feedback and Teams inboxes with unread counts.
• Attendance: On site now and Timesheet summary.
• Reports: the reports you may open.
• Field: NFC settings.
• More: Web admin opens the admin panel in the browser. "Reports, module settings, buildings, and users stay in the web admin."

ReportsCopy Anchor Link

Requires: EnaFeedback 2.1.109 · EnaFeedback Mobile 1.5.0

Reports cover Today, 7 days and 30 days, with a comparison to the previous period (↑ / ↓ percent) and charts. Each report appears only to admins with the matching permission:

• Feedback report, Hygiene report and Survey report.
• Team performance Requires: EnaFeedback 2.1.110 · EnaFeedback Mobile 1.6.0: tap a team to open its page: routed and concluded items, the Resolved share, average time to conclude and to first read, items waiting more than 2 days, result and duration breakdowns, categories, locations, the longest-waiting items and conclusions per member. See Team performance.
• Cleaning records, Inspection records and Attendance Requires: EnaFeedback 2.1.110 · EnaFeedback Mobile 1.6.0: field KPIs such as plan completion, verified record rate, quality breakdown, most-missed checklist items, shift lengths and forgotten check-outs.

Share summary shares the report summary as plain text by WhatsApp, email or another app. Excel, PDF and detailed filters are in the admin panel; see Reports.

On site nowCopy Anchor Link

Requires: EnaFeedback 2.1.112 · EnaFeedback Mobile 1.7.0

On site now shows staff who checked in and have not checked out. The cards at the top: On site, Checked in today, Checked out today, Over 12 hours, Over 24 hours. The list has search (Search staff), time inside, check-in location, Verified check-in and Reminder sent.

Tap a row to open Session actions:

• Check out now: the session closes now and is recorded as closed by an admin.
• Enter check-out time: choose when the person actually left. The time must be after check-in and not in the future, and at most 72 hours after check-in. A note is required. The session is completed and counts in the timesheet.

Timesheet summaryCopy Anchor Link

Requires: EnaFeedback 2.1.112 · EnaFeedback Mobile 1.7.0

Timesheet summary shows Total worked, Staff who worked, Missing check-out, Corrected and Auto-closed for the selected month. Sessions without a check-out count 0 hours until corrected. For per-person corrections, locking and Excel, use Open the timesheet on the web to go to the Timesheet tab in the admin panel.

NFC settings and batch setupCopy Anchor Link

Open NFC settings from Manage → Field → NFC settings, the shortcut on Home, or the center button of the bottom bar. For a single tag use Save, Verify and Lock; for many tags use Batch setup Requires: EnaFeedback 2.1.103 · EnaFeedback Mobile 1.2.0. Steps: NFC tags and NFC bulk setup.

Message centerCopy Anchor Link

Requires: EnaFeedback 2.2.0 · EnaFeedback Mobile 1.9.0

Tap the bell or Shortcuts → Message center. Admins see alerts, announcements, messages and system messages in the Inbox, Starred, Archive and Sent folders. A message detail has Reply, Forward, Archive and a star; if the message relates to a record, Go to record opens the cleaning report, the feedback or the On site now list.

With New message:

• The Send messages permission lets you write to people (users or staff).
• The Announcements and bulk messages permission lets you pick roles and teams, write to All staff or to cleaning or control staff, and publish an Announcement with a Priority (Info, Important, Urgent).
• The Messages by e-mail / SMS permission adds email and SMS under Also send by and shows how many people the message will reach.
• You can attach up to 5 photos (up to 15 MB each).

Only in the admin panelCopy Anchor Link

These are not in the mobile app; use the admin panel: setup wizard, user invitations, roles and permissions, personnel management, location hierarchy, QR posters, live displays, module management, alert rules, plan editing, holiday calendar, system settings and backup, audit log, detailed analytics and Excel and PDF exports. Full list: Only in the admin panel.

Known limitsCopy Anchor Link

• Changing a record's status, priority and notes is done in the web admin; on mobile you use the actions above.
• There are no push notifications. Unread counts refresh regularly while the app is open, when you return to it and when you pull down.
• On an older server, new reports show "This report needs a server update."

Related articlesCopy Anchor Link

• Mobile app overview
• Team inbox
• Team performance
• Attendance
• Timesheet
• Message center overview
• NFC bulk setup