Only in the admin panel
Setup, users, locations, displays, module and alert settings and other work done only in the admin panel, plus what admins can do in the mobile app.
- Admin panel
- Mobile app· admin
This article was verified with an older release. Screen names or steps may differ in the current version.
Most of the work of setting up and running EnaFeedback happens only in the admin panel (/admin). Admin mode in the EnaFeedback mobile app is for day-to-day follow-up in the field: it handles incoming records, shows short-period reports, sends messages and sets up NFC tags. This page compares the two.
Required role, permission and version
- Each menu appears when your role has the matching permission. For roles and the 38 permissions, see Roles and permissions.
- Some system settings and NFC settings are open to the Owner role only.
- Since EnaFeedback 2.3.0, the admin panel also works fully in phone and tablet browsers. See Admin panel on phones and tablets.
Only in the admin panel
- Admin panel
Setup and access
- The Setup wizard and demo data. See Setup wizard.
- User invitations, roles and the permission matrix: System → Users. See Inviting users.
- Personnel records and personnel codes: Personnel → Personnel. See Personnel management.
Locations, posters and displays
- The building, unit and location hierarchy, bulk adding and QR posters: Organization → Buildings.
- Poster templates: Organization → Templates. The template editor needs a desktop-width screen and a mouse.
- Live displays: Organization → Displays.
- Analytics for QR, NFC and live display scans: Organization → Scan analytics.
Module settings and alert rules
- Each section has its own Module management page (for example Feedback → Module management). Form fields, categories, verification settings and reminders are set there. See Module management.
- Alert rules and their channels are on the Alerts tab of the matching Module management page. See Alert rules.
- Personal alert preferences and SMS quiet hours: Preferences.
Content, teams and plans
- Surveys and content pages: the management screens in the Surveys and Pages sections.
- Resolution teams: Resolution team → Resolution teams.
- Editing cleaning and control plans: Cleaning logs → Cleaning plans, Control logs → Control plans.
System, records and reports
- System → System settings: Organization identity (name, short name, logos), Brand, Regional settings, Hours and holidays, AI preferences, Integrations, License, Software support, Maintenance and backup. See System settings.
- System → Records: audit log, message records and AI records. See Audit log.
- Full reports (any date range, staff performance, resolution team performance) and Excel / PDF export. See Reports and Exports.
- Correcting, locking and exporting the monthly timesheet to Excel. See Timesheet.
- Drafts and scheduled sending (Scheduled) in the Message center. See Sending messages and announcements.
- Release notes.
What can admins do in the mobile app?
- Mobile app· admin
Sign in to the mobile app with Sign in → Administrator sign-in and your admin panel account. Each screen appears when you have the matching permission.
| Feature | Description | Requires |
|---|---|---|
| Home summary | Records received and closed today, average rating and the Needs attention list. | Mobile 1.0.0 (indicators 1.4.0) |
| Inbox | Details of cleaning reports, feedback and team work; move a cleaning report to feedback, close, route to a resolution team, conclude team work. | Mobile 1.4.0 |
| Reports | Summary reports for Today, 7 days or 30 days; the summary can be shared as text. | Mobile 1.5.0 |
| Team performance | Routing, conclusion and time indicators for one resolution team. | Mobile 1.6.0 |
| On site now and Timesheet summary | Staff on site, check them out or enter their check-out time; the monthly timesheet summary. | Mobile 1.7.0 |
| Message center | Write messages and announcements; with permission, also send by e-mail and SMS. | Mobile 1.9.0 |
| NFC settings | Save, verify and lock tags, and Batch setup (Owner only). | Mobile 1.0.0 (batch setup 1.2.0) |
Details: Admin mode.
Known limits
- The mobile app is in internal testing and coming soon to the stores. The admin panel's Download the mobile app link opens the mobile app page on www.enafeedback.com.
- After an app update, if a new admin screen (for example a new message in the Message center) does not appear, sign out of admin mode once and sign in again.
- Webhooks are not offered as a channel in alert rules; they are set up separately. See Webhooks.
Related articles
- Surfaces overview
- Only in the mobile app
- Admin mode
- Module management
- Admin panel on phones and tablets
Can't find what you need?
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