What travelers remember most: the restroom

Put a QR code or NFC tag at every restroom entrance. Travelers scan the code with the phone camera, and the form opens in the browser with no app or account. They rate cleanliness on a five-point scale and can add a photo. It takes a few seconds.

With an alert rule for scores of 1 or 2, the shift supervisor hears about it right away. A low score can become a ticket that is closed with a result once the restroom is cleaned. Area managers can follow the same alert.

Set up hourly or shift-based cleaning and inspection plans for each station. Staff tap the NFC tag in the restroom with their phone and log the round. With "Verification required" on, a log can only come from a session opened by that tag; "Fresh session required" means the log must be made within 5 minutes of the scan. Filling in the sheet at the end of the shift is no longer possible.

Plan compliance is reported as a percentage, and you can see at which station night rounds were skipped. Area managers record station visits with their own checklist as inspection logs.

Put separate QR points in the shop, the cafe and at pump islands to hear what travelers think of the service. Suggestions, complaints and thanks are stored with the station and area. Complaints open at high priority automatically.

Faults at air and water points, lighting or the car wash arrive as tickets and are routed to the technical team. The traveler gets a request code and, if they want, an email or SMS when the status changes.

Set up each station as its own building in the location hierarchy. Reports filter by station, area and date, so you see right away which station’s score drops during holiday peaks.

The visitor interface is available in Turkish, English, German and Arabic, so transit travelers can fill in the form in their own language. With AI translation on, managers read comments in their own language.