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EnaFeedback
Solution for restaurants

Feedback from every branch and table, on the same scale

EnaFeedback is a platform that collects guest feedback in restaurant and cafe chains through QR codes and NFC points on tables, at the counter and in restrooms. Each response is stored with the branch and table, branches are compared on the same measures, and cleaning and inspection logs are tracked by branch.

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Feedback that knows the table

Every table or section has its own QR code; the response arrives with the branch, section and table.

A 30-second survey

A short survey on food, service, cleanliness and price, analyzed by question and location.

Compare branches on the same scale

Each branch is set up as its own building; scores, tickets and plan compliance appear side by side.

Spot negative comments early

AI sentiment analysis marks the tone of each comment, so negative ones stand out in a long list.

Kitchen and restroom cleaning logs

Staff tap an NFC tag to log cleaning; area managers record branch visits with a checklist.

A thank-you page for guests

After sending, show every guest a thank-you message with links to your review pages.

Common challenges

  • Unhappy guests do not tell the waiter; they write about it in an online review.
  • Which branch is slipping on service speed and which on food temperature gets lost in an overall score.
  • Paper comment cards go unfilled, and the ones that are filled never reach head office.
  • Restroom and kitchen cleaning relies on the branch manager’s word, with no evidence at audits.
  • In tourist areas, comments from international guests cannot be read.
  • Area managers run branch visits with paper checklists, and results cannot be compared.

Where QR and NFC points go

  • Tables (table stand or menu card)
  • Counter and takeaway desk
  • Guest restrooms
  • Baby care and kids’ areas
  • Terrace and garden seating
  • Self-service and drinks stations
  • Kitchen, cold room and storage
  • Staff changing rooms

The table QR: before the guest leaves

The guest scans the QR code on the table stand or menu card with the phone camera, and the form opens in the browser with no app or account. They answer a short survey or leave a suggestion, complaint or thanks, and can add a photo. The response is stored with the branch, section and table.

Complaints open at high priority automatically. With an alert rule, the branch manager hears about it right away in the app, plus email or SMS if you want, so the problem can be fixed while the guest is still at the table.

Branch comparison and area management

Set up each branch as its own building in the location hierarchy, with the dining room, terrace, counter and restrooms under it. Feedback, survey and hygiene reports filter by branch, section and date, so you can see which branch is getting more complaints about service speed.

Area managers record branch visits as inspection logs with their own checklists, and the quality percentage is calculated automatically. Reports export to Excel and PDF, and charts save as PNG for presentations.

  • Feedback and survey analysis by branch and section
  • Survey results by question
  • Branch audits with checklists
  • Excel, PDF and PNG export

Restroom hygiene and kitchen cleaning

Turn on hygiene ratings in guest restrooms; guests rate cleanliness on a five-point scale. With an alert rule for scores of 1 or 2, the person in charge hears about it right away.

Set up shift-based cleaning plans for the kitchen, cold room and restrooms. Staff tap the NFC tag in the area to log their work; with "Verification required" on, a log can only come from a session opened by that tag. EnaFeedback is not a food safety (HACCP) management system; it keeps cleaning and inspection records with evidence.

International guests and review pages

The visitor interface is available in Turkish, English, German and Arabic. With AI translation on, managers read comments written in these languages in their own language, and menu or information pages can be translated into the guest’s language.

After sending, you can show the guest a "Positive outcome" page, for example a thank-you message with links to your review pages. Platforms such as Google do not allow asking only satisfied customers for reviews, so we recommend showing this page to all guests (the "Always" setting).

On site

Sample posters and tags

Made in the template editor with your own logo, colors and wording; each location’s QR code is placed automatically. The QR codes in these samples open this page.

  • Table tent · its own QR on every table
  • A4 poster · guest restroom
  • NFC tag · kitchen and cold room, for staff

Restaurant and cafe chains

Table QR feedback and short surveys, branch comparison, restroom hygiene and kitchen cleaning logs in one panel.

  1. 01

    Define branches and sections

    Add each branch as a building with the dining room, terrace, counter and restrooms under it; add table lists up to 100 entries at a time.

  2. 02

    Print table cards and posters

    Bulk download branded table QR cards and restroom posters, and write NFC tags for the kitchen.

  3. 03

    Set up the survey and alerts

    Publish a short guest survey, and send complaint and low-score alerts to branch managers.

  4. 04

    Compare branches every week

    Review scores, tickets and plan compliance by branch in your area meetings.

Related pages

Related industries

Frequently asked questions

Do guests need to download an app?
No. The guest scans the QR code with the phone camera and the form opens in the browser. Submissions are anonymous by default; contact details are optional.
Can it be used as a QR menu or ordering system?
No. EnaFeedback does not take orders or payments. You can publish menu information on content pages opened from the QR, but the product is built for feedback, surveys and cleaning logs.
Does it integrate with our POS?
No, there is no POS integration. Responses are matched to the branch and table location the QR code belongs to.
Can franchise branches see their own data?
Admin panel access is limited with role-based permissions. For setups that need branch separation, we recommend planning the setup together.
How does pricing work?
We offer one unlimited plan with all features, priced on request. A free trial account with all features opens about 2 hours after your request.

Start turning feedback into action today

We'll open a trial with every feature enabled, so you can put up your first QR posters the same day.

Start a free trial 0850 308 45 91

Every feature included · Ready about 2 hours after your request