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EnaFeedback
Solution for sports facilities

From changing rooms to the stands, cleaning and requests on record

EnaFeedback is a platform that collects member and spectator feedback in gyms, swimming pools and stadiums through QR codes and NFC points in changing rooms, showers and stadium restrooms. A low hygiene score reaches the person in charge right away, and cleaning rounds and repair requests are logged by area.

Hygiene ratings in wet areas

Members or spectators scan the QR and rate cleanliness on a five-point scale; the score is stored with that area.

Verified cleaning rounds

Staff tap the NFC tag in changing rooms, showers and stadium restrooms to log each round.

Locker, shower and equipment faults

Faults arrive with the location and go to maintenance; members follow the status with a request code.

Event-day alerts

Low scores and complaints reach the person in charge during the game, in the app or by SMS if you want.

Member satisfaction surveys

Short surveys on classes, trainers and the facility, analyzed by studio and location.

Schedules and announcements

Class schedules, pool hours and announcements on QR pages and on live displays at the entrance.

Common challenges

  • Members complain about changing room and shower cleanliness, but the complaint stays at the front desk.
  • Cleaning frequency in wet areas such as the pool deck, sauna and steam room cannot be proven.
  • Reports of broken lockers, showers or equipment never reach maintenance, or get lost.
  • On match and event days thousands of spectators use the same restrooms, and problems surface after the game.
  • Municipal sports departments cannot compare service levels across many facilities.
  • Class schedules, pool hours and announcements stay on the notice board.

Where QR and NFC points go

  • Changing rooms and showers
  • Pool deck, sauna and steam room
  • Gym floors and group class studios
  • Stadium restrooms and concourses
  • Concessions and food and drink areas
  • Turnstiles and reception
  • Accessible seating areas
  • Parking and outdoor fields

Changing rooms and pools: hygiene in wet areas

Place QR codes or NFC tags in changing rooms, showers, around the pool and at the sauna entrance. Members scan the code with the phone camera, and the form opens in the browser with no app or account. They rate cleanliness on a five-point scale and can add a photo.

Set up hourly cleaning and inspection plans for wet areas. Staff tap the NFC tag in the area to log their work; with "Verification required" on, a log can only come from a session opened by that tag. Plan compliance is reported as a percentage. EnaFeedback does not record pool water chemistry; it logs cleaning and inspection rounds.

  • Plan compliance by area and shift
  • Quality percentage from checklists
  • Hygiene score trends and low-score alerts
  • Staff attendance and monthly timesheets

Stadium and arena events: fast response at peak times

Place QR points in stadium restrooms, concourses and concessions. Spectators rate cleanliness or report a problem; with an alert rule for scores of 1 or 2 or for complaints, the person in charge of that section hears about it during the game.

The same message from the same location is not accepted twice within 15 minutes, so repeats of the same problem do not flood the list. After the event, reports show scores by section and hour.

Member requests and faults

A broken locker, a shower that does not work, a faulty treadmill or air conditioning: the member sends the report with its location, and it is routed with a note to maintenance and closed with a result. The member gets a request code and, if they left contact details, an email or SMS when the status changes.

Publish short surveys for classes and trainers; responses are stored with the studio where they were given. AI sentiment analysis marks the tone of every comment.

Multi-site operators and announcements

Municipal sports departments and gym chains set up each facility as its own building, and reports compare facilities side by side.

Next to the form, the QR code can open content pages with the class schedule, pool hours and facility rules. Screens at the entrance can be paired as live displays, and short announcements show on QR pages and on the screens.

On site

Sample posters and tags

Made in the template editor with your own logo, colors and wording; each location’s QR code is placed automatically. The QR codes in these samples open this page.

  • A4 poster · changing room entrance
  • A4 poster · showers and lockers
  • Sticker · stadium restroom door

Sports facilities and stadiums

Hygiene ratings in changing rooms, pools and stadium restrooms, NFC-verified cleaning rounds and member requests.

  1. 01

    Define facilities and areas

    Add each facility as a building, with changing rooms, the pool, studios and stand sections under it.

  2. 02

    Place QR posters and NFC tags

    Put posters where they suit wet areas, and write NFC tags for cleaning rounds.

  3. 03

    Set up plans and teams

    Define hourly cleaning plans and the maintenance and cleaning teams.

  4. 04

    Turn on alerts and measure

    Make section supervisors alert recipients on event days, and review scores and plan compliance every week.

Related pages

Frequently asked questions

Do members or spectators need to download an app?
No. They scan the QR code with the phone camera or tap the NFC tag, and the form opens in the browser. Submissions are anonymous by default.
Does it integrate with our membership or turnstile system?
No, there is no integration with membership, ticketing or turnstile systems. Feedback is matched to the location the QR code belongs to.
What happens if thousands of submissions arrive on an event day?
Each submission is recorded at its own location, and alert rules notify the person in charge. The same message from the same location is not accepted twice within 15 minutes.
Can we record pool water measurements?
EnaFeedback has no dedicated module for entering measurements. Pool inspection rounds can be kept as inspection logs with checklist items.
How does pricing work?
We offer one unlimited plan with all features, priced on request. A free trial account with all features opens about 2 hours after your request.

Start turning feedback into action today

We'll open a trial with every feature enabled, so you can put up your first QR posters the same day.

Every feature included · Ready about 2 hours after your request