What types of feedback can visitors submit?

Visitors can submit feedback in 6 categories: Complaint, Suggestion, Request, Appreciation, Information, and Other. Each submission can include a text message, optional contact details (with KVKK/GDPR consent), and on Professional/Enterprise plans: up to 5 photos, a voice recording, or a video.

Does a visitor get a tracking code?

Yes. Every feedback submission generates a unique tracking code. Visitors can use this code on the public /track page to check the status of their ticket in real time — without needing to create an account.

How does the ticket workflow work?

Every feedback submission automatically creates a ticket in the unified Ticket Desk. Tickets start in NEW status, move to IN_PROGRESS when assigned to a team member, and are CLOSED when resolved. Priority levels (high, medium, low) and notes can be added throughout.

Can I configure different forms for different locations?

Yes. Each feedback location can have its own form configuration: which categories are shown, whether contact details are requested, consent text, and notification rules. This lets you tailor the form for different buildings or use cases.

Can I notify specific team members when feedback is submitted?

Yes. Notification rules in Global Settings → Feedback Module let you configure email and SMS alerts for new submissions, specific category types, or status changes — targeting specific team members or groups.

Feedback Module

Scan. Submit. Track. Close.

Enafeedback's QR Feedback module turns any physical location into a structured feedback collection point — with categories, attachments, ticket tracking, and AI insights.

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Kōwae

Kotahi te papaaho. Ia paparanga mahi.

Urupare, haumarutanga, aroturuki whakapai me ngā uiui — ia mea he rerenga QR, whirihoranga me tātaritanga ake — katoa mai i te papa whakahaere kotahi.

Urupare

Urupare whai hanga a ngā manuhiri me ngā kaimahi: amuamu, whakaaro, tono, mihi. Rekoata reo, tāpiritanga whakaahua me ataata. Whakapā haumaru e ai ki te tiaki raraunga o te ao (GDPR, KVKK). Waehere aroturuki manuhiri i te tukunga.

AmuamuWhakaaroRekoata reoWaehere aroturuki

Aromatawai haumarutanga

Whakatauranga 1–5 me whakaaturanga ka taea te whirihora (emoji, whetū, tau rānei). Waihanga tīkiti aunoa i te paepae. Whirihoranga puka mō ia wāhi. Karapa me te whakatau tere — iti iho i te 10 hēkona.

Whakatauranga 1–5Tīkiti aunoaEmoji / WhetūWhirihoranga mō ia wāhi

Aroturuki whakapai

Ka karapa ngā kaimahi i te QR o te wāhi ka tuhi mahi whakapai, tiaki me tirotiro mā te waehere kaimahi haumaru. Ngā tāpiritanga reo, whakaahua me ataata. Ngā rekoata wā tūturu mō ia wāhi me ia kaimahi mō te kitenga mahi katoa.

Whakapai · tiaki · tirotiroWaehere kaimahiMō ia wāhiTāpiritanga

Uiui

Kaihanga puka whai putanga me LIKERT, NPS, mātiti me ngā pātai whakaaetanga. Tiaki urupare wāhanga. Tīkiti aunoa mai i ngā whakautu tuhinga roa. Tātaritanga mō ia putanga me te aroturuki wātū. Ngā tauira uiui reri mō te hauora.

NPSWhakatauranga mātitiWhai putangaTiaki wāhanga

Mahi tīkiti

Kotahi te papatohu. Ia tohu.

Ka waihanga aunoa ngā urupare, raru haumarutanga me ngā whakautu uiui i ngā tīkiti kotahi. Tautuhia, whakaritea, whakahoutia te tūnga, kia mōhio ai ngā manuhiri.

Papatohu tīkiti

KatoaHOUKEI TE HAEREKUA KATI

FB-RK3N2B8C

HOUUrupare

He tino kino te whanonga o te kaimahi ki te kāpunatanga.

→

HY-1887

KEI TE HAEREHaumarutanga

Whakatauranga 2/5 — wharepaku koridor hauāwhi.

→

SV-0512

KUA KATIUiui

Kaute NPS: 9 — Mārire whānui.

→

FB-HY3K9X2P

KEI TE HAEREUrupare

Kua raru te pāka hōiho tata ki te putanga B.

→

E whakaatu ana i te 4 o te 248 tīkitiTirohia katoa →

Arokite whakaaturanga; ka rerekē pea te atanga o te taupānga ora.

Papatohu tīkiti kotahi

Ngā tīkiti katoa i te tirohanga kotahi ahakoa te kōwae taketake. Rere HOU → KEI TE HAERE → KUA KATI. Tautunga, kaupapa matua, tuhipoka me tātaritanga katinga.

Whakamōhiotanga ā-rua

Whirihorahia ngā whakaoho īmēra me SMS mō te paepae kaute, urupare hou, tukunga uiui rānei. He rua motuhake mō ngā whakahou manuhiri me ngā whakatūpato kaiwhakahaere.

Aroturuki manuhiri

Ka puta he waehere aroturuki mō ia tukunga. Ka aroturukihia e ngā manuhiri te tūnga i te wā tūturu. Ka tae ngā tuhipoka hua whakamāori AI ki tō rātou reo.

Feedback Module FAQ

Tīmata

Tirohia a Enafeedback i tō taiao.

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