Every feedback event, delivered and signed.
Configure webhook endpoints to receive feedback, hygiene, survey, ticket, and cleaning events in real time — verified with HMAC-SHA256 signatures.
Enafeedback outbound webhooks push real-time JSON events to any HTTPS endpoint with HMAC-SHA256 signatures. Subscribe to 8 event types, use built-in Slack, Microsoft Teams, and Discord presets, or connect to n8n, Make, and Zapier.
8 webhook event types
Feedback Created
New visitor or employee feedback submitted via QR.
Feedback Ticket Created
Automatic ticket opened from feedback submission.
Hygiene Assessment Created
New 1–5 star hygiene rating at a location.
Survey Response Completed
Visitor completed a survey session.
Survey Ticket Created
Ticket opened from survey long-text answer.
Ticket Assigned
Ticket assigned to a team member.
Ticket Status Changed
Ticket moved to a new workflow status.
Cleaning Log Created
Personnel logged a cleaning, maintenance, or inspection action.
How to set up a webhook
- 1
Open Global Settings → Integrations in the Enafeedback admin panel.
- 2
Create a new webhook endpoint and paste your receiver URL.
- 3
Select event types and choose a payload preset (Generic, Slack, Teams, or Discord).
- 4
Copy the signing secret and verify the X-Ena-Signature header on incoming requests.
Webhooks FAQ
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