How do I connect Enafeedback to Microsoft Teams?

In Microsoft Teams, create an Incoming Webhook connector for your target channel and copy the webhook URL. In Enafeedback (Global Settings → Integrations), create a new webhook endpoint, paste the URL, select the Teams preset (MessageCard or Adaptive Card), and choose which event types to subscribe.

What is the difference between MessageCard and Adaptive Card?

MessageCard is Teams's legacy format with simpler layout options. Adaptive Card is the modern format with richer layout including buttons, images, and structured sections. For new deployments, we recommend Adaptive Card for a better Teams experience.

Which events can be sent to Teams?

All 8 webhook event types can be routed to Teams: feedback created, feedback ticket created, hygiene assessment created, survey response completed, survey ticket created, ticket assigned, ticket status changed, and cleaning log created.

Can I route different events to different Teams channels?

Yes. Configure multiple webhook endpoints in Enafeedback, each with a different Teams channel URL and a different set of subscribed events. For example, route hygiene alerts to your Facilities team channel and ticket updates to your Customer Experience channel.

Do Teams messages show up in any language?

Webhook payloads include the raw feedback text as submitted by the visitor (in their language). The Teams message template shows the original text. For admin-language translation, the message needs to be viewed in the Enafeedback admin panel where AI translation is available.

Microsoft Teams

Feedback alerts in the Teams channels your team already uses.

Configure an Enafeedback webhook with the Teams preset and start receiving real-time feedback, ticket, and hygiene alerts in any Teams channel — in minutes.

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Enafeedback sends real-time feedback, hygiene, ticket, and cleaning alerts to Microsoft Teams channels via outbound webhooks. Built-in MessageCard and Adaptive Card presets format payloads automatically — no custom JSON mapping required.

What you get with Teams integration

💬

MessageCard Preset

Legacy Teams format with title, summary, and action buttons — quick to deploy.

🎴

Adaptive Card Preset

Modern rich layout with structured sections, images, and buttons — recommended for new deployments.

📡

All 8 Event Types

Route feedback, hygiene, survey, ticket, and cleaning events to any Teams channel.

🔀

Multi-Channel Routing

Configure separate endpoints for Facilities, CX, and Operations teams.

How to connect Enafeedback to Microsoft Teams

1
In Teams, open the target channel → Connectors → Incoming Webhook → copy the URL.
2
In Enafeedback admin: Global Settings → Integrations → New Webhook Endpoint.
3
Paste the Teams webhook URL and select the Teams preset (Adaptive Card recommended).
4
Choose event types and save — alerts appear in your channel within seconds.

Teams Integration FAQ

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