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Data Subject Request

Explains how to apply to ENA Innovation to exercise your rights under Article 11 of Turkish Law No. 6698 (KVKK).

Effective date: · Last updated:

This text is for information; the terms of your signed service agreement prevail.

This English version is a translation provided for convenience. In case of conflict the Turkish version prevails.

This page explains how to apply to ENA Innovation Sağlık ve Yazılım Teknolojileri San. Tic. A.Ş. ("ENA Innovation") to exercise your rights listed in Article 11 of Turkish Law No. 6698 on the Protection of Personal Data (the "Law"). Applications are handled in line with the Communiqué on the Procedures and Principles of Application to the Data Controller (the "Communiqué").

1. First, apply to the right place

For your data in an organization's EnaFeedback environment: if you left feedback using the QR code, NFC tag or display of a hospital, university, municipality or another organization, or you use EnaFeedback as that organization's staff member or user, the organization concerned is the data controller for your data. Please send your application to that organization first. As data processor, ENA Innovation provides technical support to help the organization answer your request.

If such an application reaches us directly, we forward it to the organization concerned within 5 business days at the latest and let you know.

For data for which ENA Innovation is the data controller: for your data relating to website visits, contact and demo requests, commercial electronic messages and customer relationships, you can apply to us directly. The scope of this data is explained in the KVKK Privacy Notice.

2. How to apply

You can send your application in Turkish by one of the following methods:

MethodHow
Written applicationHand in your signed (wet-ink) petition in person, or send it by notary or registered mail with return receipt to: ENA Innovation Sağlık ve Yazılım Teknolojileri San. Tic. A.Ş., Battalgazi Mah. Eskişehir Yolu Bulv. A.N.S. Kampüsü, Zafer Technopark, Merkez/Afyonkarahisar, Türkiye. Please write "Information Request under the Personal Data Protection Law" on the envelope.
Secure electronic signature or mobile signatureSend your application signed with a secure electronic signature or mobile signature to support@enainnovation.com.
Your registered email addressWrite to support@enainnovation.com from an email address you previously gave ENA Innovation and that is registered in our systems (for example, the address you used in a form or in correspondence with us).

3. What your application must contain

Under Article 5 of the Communiqué, your application must include:

  1. Your full name and, for written applications, your signature.
  2. For citizens of the Republic of Türkiye, your Turkish ID number; for foreign nationals, your nationality, passport number or ID number if any.
  3. Your residential or business address for notifications.
  4. If any, your email address, phone or fax number for notifications.
  5. The subject of your request: which right you want to exercise and a clear explanation of your request.
  6. If any, information and documents related to the request.

We may ask for additional information to verify that the application comes from you. If you apply on someone else's behalf, a notarized power of attorney granting specific authority must be attached. For applications on behalf of persons under parental authority or guardianship, a document showing the authority must be attached.

4. Response time

Your application is concluded as soon as possible depending on the nature of the request, and within 30 days at the latest. We send our response in writing or electronically. If we reject your request, we also give the reasons.

5. Fees

Applications are free of charge. However, if the action requires an additional cost, the tariff in Article 7 of the Communiqué may apply:

  • if the written response exceeds 10 pages, a processing fee of 1 Turkish lira for each page above 10;
  • if the response is given on a recording medium such as a CD or flash drive, a fee equal to the cost of the medium.

If the application results from an error by ENA Innovation, any fee charged is refunded.

6. Complaint to the Personal Data Protection Board

If your application is rejected, you find the response insufficient, or no response is given in time, you may file a complaint with the Personal Data Protection Board under Article 14 of the Law within 30 days of learning of the response and, in any case, within 60 days of the application date. You must apply to the data controller before you can file a complaint with the Board.

7. Contact

For questions about the application process: support@enainnovation.com · 0850 308 45 91