Question 1

How does Enafeedback help drive online reviews?

Accepted Answer

The Digital Channels feature lets you configure a post-submission engagement surface. After a customer submits positive feedback or a high hygiene rating, a prompt can appear linking to your Google Reviews profile, TripAdvisor, or social media — turning satisfied customers into online reviewers.

Question 2

Can I deploy Enafeedback across a shopping mall with multiple stores?

Accepted Answer

Yes. The building hierarchy supports large malls: Building (the mall) → Floors → Units (store sections or wings) → Locations (individual QR points). Central analytics give the mall operator a view across all locations, while store managers can be given access to their floor only.

Question 3

Can I collect customer satisfaction surveys at the checkout?

Accepted Answer

Yes. Survey QR posters at checkout or exit points can present NPS questions, Likert satisfaction scales, or multi-choice questions. Session tracking shows scan-to-completion rates so you can optimize form length.

Question 4

How does Enafeedback handle hygiene in food courts and restrooms?

Accepted Answer

Hygiene QR points can be placed in food court areas, restrooms, and service corridors. Low hygiene scores automatically create tickets assigned to cleaning staff. Real-time analytics show which locations consistently score low so you can address root causes.

Question 5

Is there a way to compare performance across multiple stores?

Accepted Answer

Yes. Cross-location analytics allow comparison of feedback volumes, hygiene averages, ticket resolution rates, and survey NPS scores across all buildings and locations. Advanced analytics (Professional+) add period comparisons and cross-dimensional filtering.

From cart to checkout — capture every customer signal.

Every touchpoint, every signal.

Customer feedback at checkout and beyond

Cross-location analytics

Drive online reviews

Real-time hygiene alerts

Retail FAQ

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