Collecting ratings is not enough: from QR feedback to resolution

Single-purpose QR tools make it very easy to collect a smiley or star rating. In organizations, the real work starts after the rating arrives: Who looks at it? Which team acts? Was it fixed? How long did it take?

In EnaFeedback, every piece of feedback creates a ticket. It is routed to one or more resolution teams with a required note; team members work in their own inbox and conclude the routing as "Action taken," "Could not complete," "Forwarded" or "Returned." Feedback analytics show time to first read and time to close after the fact.

When a restroom gets a low hygiene rating, the first question is when it was last cleaned. With single-purpose tools, that answer lives in another system or on a paper chart on the door.

In EnaFeedback, cleaners log their work at the same location and inspectors fill in a checklist. With verification required, logs can only be written through an NFC trust token or the rotating QR on a live display. Visitor ratings, staff logs and plan compliance sit side by side in the same reports.

Someone can photograph a printed static QR code and scan it from anywhere. For visitor feedback that is usually fine, but it cannot prove staff were on site.

EnaFeedback live displays generate a new QR every 15 seconds, and each code is valid for 30. NFC tags carry a trust token whose hash is the only thing the server stores. Both open a verified location session, but NFC verification works only in the EnaFeedback mobile app; tapping a tag without the app opens an unverified session, like an ordinary QR visit.

EnaFeedback is built for hospitals, universities, airports, public institutions, municipalities and facility management companies that work across several buildings and teams. If you only want ratings at a single point, this scope may be more than you need, and setup takes longer than with a simpler tool.