Digital feedback instead of paper forms and suggestion boxes

A suggestion box is a feedback channel, not a response channel. A form written when the restroom ran out of paper towels or the waiting room air conditioning broke is out of date by the time the box is opened. The problem has either gone away or hit more visitors.

In EnaFeedback, feedback lands in the panel the moment it is sent. Complaints get high priority automatically, and you can turn on alert rules for complaints or low hygiene scores to notify the person in charge by email, SMS or in-app notification.

A paper form’s journey is rarely documented: it comes out of the box, someone reads it, maybe a copy goes to a department. Nobody knows the outcome or how long it took.

In EnaFeedback, every piece of feedback creates a ticket. An authorized user routes it to one or more resolution teams with a required note, and the team concludes the routing with a result such as "Action taken" or "Forwarded." Every step is in the ticket history and the audit log.

People stop using channels where nothing happens. EnaFeedback gives visitors a request code after they submit. With it, they see whether the ticket is New, In progress or Closed. If they left contact details, they get an email or SMS when the status changes.

Paper forms can stay during the transition or for visitors who do not use digital channels. Enter them through Manual feedback, and they are routed as tickets and included in reports like everything else. All your feedback ends up in one place.