Comparison

A generic survey tool, or a feedback platform for physical places?

Generic survey tools are online form services built to ask questions and collect answers through a link. EnaFeedback is built for physical places: every answer is tied to a location, complaints become tickets, and hygiene ratings and cleaning logs are tracked on the same platform.

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Every answer has a location

Publish one survey at dozens of points and see results split by location.

From answer to action

Complaints do not stay in a table; they go to the right team as tickets.

One platform

Surveys, feedback, hygiene ratings, cleaning logs and content pages in the same panel.

Versions that don’t change

Published questions lock, and every answer knows which version it belongs to.

Entry points made for places

Reach visitors with branded posters, live displays and NFC tags.

Dedicated infrastructure

Each customer runs on its own application stack, database and file storage.

A generic survey tool, or a feedback platform for physical places?
Criterion	EnaFeedback	Generic online survey tools
Location context	Every answer is stored with the building, floor, unit and location of the scanned QR or NFC point.	Needs a separate survey or hidden field per location, managed by hand.
Complaint and ticket handling	Feedback becomes a ticket, is routed to resolution teams and closes with a result.	Answers pile up in a table; follow-up happens in another tool.
Hygiene ratings	A dedicated 1–5 hygiene module with low-score alerts and transfer to a ticket.	Can be set up as a generic rating question.
Field staff logs	Cleaning and inspection logs, check-in/check-out, verified location sessions.	None.
Question types	9 types: Likert (3–10), single/multiple choice, short/long answer, number, text block, divider, consent.	Usually broader: matrix, ranking, NPS, branching logic and more.
Ready-made templates	No template library; copy surveys with Duplicate.	Often large template libraries.
Version integrity	Questions lock after publishing; every answer is tied to the version it answered.	Live surveys can be edited, so old and new answers can mix.
Physical entry points	Branded QR poster templates, rotating QR on live displays, NFC tags.	A link or plain QR code; posters are designed separately.
Multilingual	Turkish, English, German and Arabic; surveys can be translated with AI.	Varies; many need translations entered by hand for each language.
Data hosting	A dedicated application stack and database per customer; Huawei Cloud behind Cloudflare.	Mostly multi-tenant, shared infrastructure.
Reporting	Survey analysis by location in the same panel as feedback and hygiene reports; Excel.	Strong survey analysis; combining it with other operational data is manual.
Export and integrations	Excel and PDF; HMAC-signed webhook for ticket events.	Usually CSV, an API and many ready-made integrations.

When is generic online survey tools enough?

For employee engagement or market research surveys sent by email and not tied to a physical place, a generic survey tool fits better.
If you need advanced survey features such as branching logic, matrix questions, NPS or a large template library.
If you need answers flowing automatically into CSV or a BI tool; EnaFeedback exports Excel and PDF.

The difference is where the survey is answered

Generic survey tools work through a link: you send the survey by email, message or a QR code that points to it. In a physical place, telling which waiting room or restroom an answer came from means building a separate survey or hidden fields for each location.

In EnaFeedback, you build a survey once and publish it at the locations you choose. The answer is stored with the location of the QR code the visitor scanned, and survey analytics let you compare locations.

A survey answer alone changes nothing

When a visitor writes "the restroom was filthy" in a generic survey tool, the answer lands in a table. Someone has to read it and pass it to the right team.

In EnaFeedback, the same QR code also lets visitors send feedback or a hygiene rating instead of a survey. Feedback becomes a ticket, is routed to a resolution team and closes with a result. A low hygiene rating can trigger an alert and be turned into a ticket in one click.

To be honest: survey features

EnaFeedback is not a specialist survey tool. It offers nine question types, six of which collect answers. Likert scales can have 3, 4, 5, 7 or 10 points and show as numbers, stars or emoji. There is no NPS question type, no branching logic and no template library.

On the other hand, published survey questions lock and every answer is tied to the version it answered, so a change mid-term never mixes old and new answers. Staff surveys store no respondent identity.

Where does the data live?

Most generic survey tools host thousands of customers on shared infrastructure. In EnaFeedback, each customer runs on its own application stack, database and file storage, hosted on Huawei Cloud behind Cloudflare. Visitor pages carry no analytics or tracking scripts.

Generic survey tools

The difference between surveys sent out by link and location-bound surveys, feedback and ticket handling.

01
Rebuild your current survey
Set up your questions with EnaFeedback’s question types; a 10-point Likert scale can stand in where you used NPS.
02
Choose locations
Pick where the survey is published and opt out the locations you do not want.
03
Replace the posters
Swap QR codes that point to the old survey link for posters with location codes.

Frequently asked questions

Can we import data from our current survey tool?

There is no import for past responses. We suggest archiving historical data in your current tool and collecting new responses in EnaFeedback.

Can we measure NPS?

There is no standard 0–10 NPS question type. The closest option is a 1–10 Likert scale, which is not the same as a standard NPS calculation.

Can we send surveys by email too?

EnaFeedback surveys open through a location by QR, NFC or live display. You can copy and share a location link, but there is no bulk email distribution or reminders.

What formats can we export responses in?

Survey reports export to Excel, and charts can be saved as PNG. There is no CSV export or BI connector.

Do we have to enter translations to offer surveys in other languages?

With dynamic content translation on, surveys are translated with AI into the visitor’s chosen language: Turkish, English, German or Arabic.

Start turning feedback into action today

We'll open a trial with every feature enabled, so you can put up your first QR posters the same day.

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