Question 1

What question types are available in the Review module?

Accepted Answer

The Review module supports LIKERT scale questions (configurable as emoji, stars, or numbers), single-choice, and multi-choice questions. An optional open-ended comment box, voice recording, photo, and video can be enabled per form.

Question 2

How does auto-ticket creation work?

Accepted Answer

When a visitor submits a review with a score below your configured threshold, or attaches a comment or media file, the system automatically creates a support ticket. The ticket is linked to the review response and routed through your existing ticket workflow.

Question 3

Can review forms be deployed to specific locations only?

Accepted Answer

Yes. Each Review QR code is assigned to a specific location in your building hierarchy. You can configure different review forms per location or use a single form across all locations. Analytics are broken down per location so you can compare responses across spaces.

Question 4

What analytics are available for reviews?

Accepted Answer

The Review analytics dashboard shows per-question score distributions, averages, and response counts. Location breakdown shows which areas receive the most responses and the lowest scores. All data is filterable by date range and building.

Question 5

Can I export review responses?

Accepted Answer

On Professional and Enterprise plans, review data can be exported to CSV. The export includes response date, location, per-question answers, comment, and ticket code if a ticket was created.

Reviews that know where they are.

Review Module FAQ

Scoprite Enafeedback nel vostro ambiente.