Question 1

How quickly will I receive a response?

Accepted Answer

We respond to all email enquiries within 24 hours on business days. For enterprise and sales discussions, we aim to schedule a call within 48 hours of your initial message.

Question 2

Can I get a demo before signing up?

Accepted Answer

Absolutely. Fill in the contact form with a brief description of your use case and we will schedule a personalized demo covering the modules most relevant to your organization.

Question 3

Do you offer custom pricing for large deployments?

Accepted Answer

Yes. Enterprise accounts are provisioned as custom account offers via EnaSpace Console, with tailored limits for buildings, locations, team members, AI tokens, and SMS. Contact us with your scale requirements.

Question 4

Is technical support included in all plans?

Accepted Answer

All plans include email support with a 24-hour response time target. Enterprise plans include priority support and a dedicated onboarding walkthrough. Urgent operational issues have a 24/7 emergency contact channel.

Question 5

Can I migrate from another feedback system?

Accepted Answer

Enafeedback does not currently provide an automated migration tool. However, we offer onboarding assistance to help you configure your buildings, locations, form settings, team roles, and notification rules as quickly as possible.

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