Feedback Overview
How Enafeedback collects, routes, and manages visitor feedback across all modules.
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Enafeedback provides three complementary ways to collect feedback, each suited to a different use case.
Feedback channels
| Module | Use case | Visitor interaction |
|---|---|---|
| Surveys | Structured data collection with analytics | Multi-question form, 30–120 seconds |
| Hygiene | Rapid facility/cleanliness rating | Single-screen assessment, under 15 seconds |
| Feedback (Tickets) | Open-ended complaints, requests, suggestions | Short form with optional photo, 30–60 seconds |
All three channels share the same QR poster infrastructure — visitors scan a poster, and the poster type determines which form is shown.
Unified dashboard
The Feedback section of the admin dashboard shows all ticket-based feedback regardless of channel. You can:
- Filter by location, category, date range, and status.
- View attached photos.
- Add internal notes.
- Close tickets.
- Export to CSV.
Notifications
When a new piece of feedback arrives, Enafeedback can notify the relevant team members. Notification rules are configured in Global Settings → Feedback Module:
- Notify on every submission.
- Notify only when rating is below a threshold.
- Notify specific team members based on location or category.
Notifications are delivered by email (and optionally by SMS if an SMS provider is configured).
Data retention
Feedback data is retained according to your workspace's data retention policy, configurable in Global Settings → Privacy. After the retention period, feedback is anonymised (PII fields are replaced with placeholders) but the aggregate statistics are preserved.