ENA Feedback

Quick Start

Set up your first survey, create a QR poster, and collect your first response in under 10 minutes.

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This guide walks you through the minimum steps to go from a fresh workspace to receiving your first piece of feedback.

Step 1 — Set up your location

Every piece of feedback in Enafeedback is linked to a location. Locations follow a hierarchy: Building → Floor → Unit.

  1. Open the admin dashboard at your workspace URL.
  2. Navigate to Buildings in the left sidebar.
  3. Click Add building and give it a name (e.g. Main Campus).
  4. Inside the building, add a floor (e.g. Ground Floor).
  5. On the floor, add one or more units (e.g. Reception, Restroom A).

Each unit is an addressable point where a poster can be placed.

You can import locations in bulk from a CSV file. See Managing Locations for details.

Step 2 — Create a survey

  1. Navigate to Survey Management in the sidebar.
  2. Click New survey.
  3. Give the survey a name and select a language (surveys support multiple languages).
  4. In the Survey Builder, add questions. Start with a simple rating question (1–5 scale) and a text comment field.
  5. Click Save.

Not sure what to ask? Use one of the built-in templates. Templates are available for NPS, CSAT, employee satisfaction, hygiene assessment, and more.

Step 3 — Create a QR poster

  1. Navigate to Templates in the sidebar.
  2. Select an existing template or click New template.
  3. In the template editor, choose the poster type as Survey and link it to the survey you just created.
  4. Assign the poster to a location (the unit you created in Step 1).
  5. Click Download PDF to get the printable poster.

The poster contains a unique QR code. This code encodes a session URL that identifies both the location and the active survey.

Step 4 — Collect responses

Print the poster and place it at the location. When a visitor scans the QR code:

  1. They are taken to the branded survey form.
  2. They complete the form (typically 30–60 seconds).
  3. Their response is recorded in real time.

You will see the first response appear in the Dashboard and in Survey → Responses within seconds.

Step 5 — View analytics

Navigate to Analytics to see:

  • Total response count
  • Average rating
  • NPS score (if you included an NPS question)
  • Response timeline
  • Per-location breakdown

What's next?

Introduction

Learn what Enafeedback is, what problems it solves, and how it fits into your operations.

Core Concepts

The key objects and relationships in the Enafeedback data model.

On this page

Step 1 — Set up your locationStep 2 — Create a surveyStep 3 — Create a QR posterStep 4 — Collect responsesStep 5 — View analyticsWhat's next?