Hygiene Feedback

The Hygiene module is a purpose-built tool for facilities management. Visitors rate cleanliness at a specific location — a restroom, a kitchen, a lobby — by scanning a poster and tapping a rating for each hygiene category.

How it works

1. A hygiene poster is placed at a location (e.g., the entrance to a restroom).
2. A visitor scans the QR code.
3. The hygiene form displays 3–6 rating categories (configurable).
4. The visitor taps a rating (1–5 stars) for each category and optionally adds a comment.
5. The submission is recorded and visible immediately in the admin dashboard.

Configuring the hygiene form

Hygiene form settings are in Global Settings → Hygiene Form.

Hygiene analytics

Navigate to Hygiene in the sidebar to see:

• Average score per category and per location
• Response count and trend over time
• Heatmap — which locations score lowest
• Low-score alerts — submissions that triggered a notification

Export hygiene data to PDF or CSV from the top-right menu.

Hygiene alerts

You can configure automatic alerts when hygiene scores fall below a threshold:

1. Go to Global Settings → Feedback Module → Hygiene notifications.
2. Set the alert threshold (e.g., notify when average < 3).
3. Select which team members receive the alert and by which channel.

Alerts are sent in real time — typically within 30 seconds of the low-score submission.

Hygiene vs. Cleaning

The Hygiene module measures perceived cleanliness from the visitor's point of view. The Cleaning module measures cleaning activity — whether staff have completed their scheduled tasks. Both modules feed the same analytics dashboard for a complete picture.

Viewing submissions

In the Hygiene page, each row is one visitor submission with:

• Location
• Submission time
• Per-category scores
• Comment (if provided)
• Alert status

Click any row to see the full detail. You can add an internal note (e.g., "Team dispatched at 14:30").