Question 1

How does the building hierarchy work?

Accepted Answer

Enafeedback organizes physical spaces as: Building → Floors → Units → Locations (QR points). Each level can have multiple items. Each location is assigned a module type (Feedback, Hygiene, or Survey). Analytics drill down to any level of the hierarchy.

Question 2

How many buildings can we manage?

Accepted Answer

Starter supports 1 building (50 locations), Professional supports 5 buildings (500 locations), and Enterprise supports up to 10,000 buildings (5,000 active locations) — effectively unlimited for most deployments. Custom limits are available via Enterprise account offers.

Question 3

Can different facility managers access only their buildings?

Accepted Answer

Yes. Role-based access control lets you assign team members to specific modules. While the current RBAC is module-based (rather than building-based), platform owners can manage which team members have access to which management surfaces. Building-level access control is a roadmap item.

Question 4

How do we prove cleaning compliance for audits?

Accepted Answer

The Cleaning Tracking module creates a timestamped, location-tagged log for every cleaning, maintenance, and inspection action. The HMAC-SHA256 audit chain provides tamper-evident records. Logs can be exported to CSV for up to 5,000 rows per export for regulatory submission.

Question 5

Can we integrate Enafeedback with our CAFM or BMS system?

Accepted Answer

Not natively, but outbound webhooks can forward cleaning logs, hygiene alerts, and feedback tickets to your Computer-Aided Facilities Management (CAFM) or Building Management System (BMS) endpoint. n8n, Make, or a custom integration service can bridge the two systems.

Operational visibility across every building.

Multi-building operations, one view.

Building hierarchy at scale

Cleaning compliance logs

Cross-location analytics

Webhook integrations

Facilities Management FAQ

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