Question 1

What is the difference between the hospital and healthcare use cases?

Accepted Answer

The hospital use case addresses large multi-ward inpatient facilities with complex building hierarchies. The healthcare use case covers smaller outpatient facilities — clinics, polyclinics, diagnostic centers, and health centers — which typically have 1–5 locations and smaller teams. Both use the same platform; the distinction is in scale and configuration.

Question 2

Can patients submit feedback in their own language?

Accepted Answer

Yes. The visitor form detects the patient's browser language and presents the form in the matching locale. If no match is found, English is the default. Patients can also switch language manually. Admins can read all submissions in their own language using AI translation.

Question 3

How many locations does a typical clinic need?

Accepted Answer

A small clinic might need 3–5 QR points: one feedback point at reception, one at the exit, and one hygiene point per restroom. Enafeedback Starter (50 locations, 1 building) comfortably covers most single-clinic deployments.

Question 4

Are survey templates available for healthcare?

Accepted Answer

Yes. Enafeedback includes ready-made survey templates for healthcare patient satisfaction, including Likert scale questions for staff friendliness, wait time, cleanliness, and overall satisfaction. Templates can be copied and customized for each facility.

Question 5

Does Enafeedback integrate with our electronic health record system?

Accepted Answer

Not natively, but outbound webhooks can forward feedback and ticket events to your EHR system's integration endpoint (e.g. via n8n or a custom middleware). This allows you to link patient feedback to encounter records if needed.

Patient satisfaction at every care touchpoint.

Outpatient care, measured and improved.

Patient feedback at every visit

Restroom and facility hygiene

Healthcare survey templates

KVKK & GDPR by design

Healthcare FAQ

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