Incomplete Survey Sessions
Recover and analyse abandoned survey sessions — partial responses, drop-off points, and follow-up options.
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Visitors who close a survey before submitting create an incomplete session. Enafeedback stores partial answers server-side so you can measure drop-off and optionally resume on a later visit (when the survey allows it).
Viewing incomplete sessions
Navigate to Surveys → Incomplete (/admin/survey/incomplete). The table shows:
| Column | Description |
|---|---|
| Survey | Form title and version |
| Location | QR source, if known |
| Progress | Answered questions / total |
| Last activity | Timestamp of last save |
| Session ID | Opaque token (no PII) |
Privacy
Incomplete sessions follow the same retention policy as completed responses. Enable anonymisation jobs to purge stale partial data automatically.
Drop-off analytics
Open a session to see the last answered question — useful for spotting confusing logic branches or long text fields. Export aggregated drop-off rates from Analytics → Surveys.
Resume behaviour
When Allow resume is enabled in the survey builder:
- The visitor receives a short-lived resume token (cookie or URL parameter).
- Returning within the configured window restores previous answers.
- On submit, the session moves to Sessions as a completed response.
Disable resume for one-time audits or sensitive questionnaires.
Related
- Survey sessions — completed responses
- Survey logic — branching that may cause early exits