ENA Feedback

Quick Start

Set up your first review form, create a QR poster, and collect your first response in under 10 minutes.

Last updated on

This guide walks you through the minimum steps to go from a fresh workspace to receiving your first piece of feedback.

Step 1 — Set up your location

Every piece of feedback in Enafeedback is linked to a location. Locations follow a hierarchy: Building → Floor → Unit.

  1. Open the admin dashboard at your workspace URL.
  2. Navigate to Buildings in the left sidebar.
  3. Click Add building and give it a name (e.g. Main Campus).
  4. Inside the building, add a floor (e.g. Ground Floor).
  5. On the floor, add one or more units (e.g. Reception, Restroom A).

Each unit is an addressable point where a poster can be placed.

You can import locations in bulk from a CSV file. See Managing Locations for details.

Step 2 — Configure your review form

  1. Navigate to Review Management in the sidebar.
  2. Add questions: start with a LIKERT scale question (displayed as emoji, stars, or numbers) and optionally enable the comment box.
  3. Set the low-score threshold for auto-ticket creation.
  4. Click Save.

Step 3 — Create a QR poster

  1. Navigate to Templates in the sidebar.
  2. Select an existing template or click New template.
  3. In the template editor, choose the poster type as Review and assign it to a location (the unit you created in Step 1).
  4. Click Download PDF to get the printable poster.

The poster contains a unique QR code. This code encodes a URL that identifies both the location and the active review form.

Step 4 — Collect responses

Print the poster and place it at the location. When a visitor scans the QR code:

  1. They are taken to the branded review form.
  2. They answer the rating questions (typically 15–30 seconds).
  3. Their response is recorded in real time.

You will see the first response appear in the Dashboard and in Review → Records within seconds.

Step 5 — View analytics

Navigate to Review → Analytics to see:

  • Total response count
  • Per-question score distributions and averages
  • Per-location breakdown
  • 30-day trend

What's next?

Introduction

Learn what Enafeedback is, what problems it solves, and how it fits into your operations.

Core Concepts

The key objects and relationships in the Enafeedback data model.

On this page

Step 1 — Set up your locationStep 2 — Configure your review formStep 3 — Create a QR posterStep 4 — Collect responsesStep 5 — View analyticsWhat's next?