Question 1

Which plans include AI features?

Accepted Answer

AI Insights (trend summaries, message translation, and voice transcription) are available on Professional and Enterprise plans. Starter does not include AI. Professional includes 700,000 AI tokens per billing cycle. Enterprise includes 3,000,000 tokens with overage allowed.

Question 2

What does an AI summary contain?

Accepted Answer

An AI summary is an executive-level commentary generated for a module (Feedback, Hygiene, Cleaning, or Survey) over a selected period. It highlights dominant themes, notable trends, outlier locations, and actionable recommendations — synthesized from all submissions in the period.

Question 3

How are AI tokens counted?

Accepted Answer

AI token consumption is tracked across all three AI capabilities — insights summaries, message translation, and voice transcription — from a shared pool. The admin panel shows current usage and remaining tokens in real time. Each module's AI usage is broken down separately.

Question 4

Can AI be disabled for specific capabilities?

Accepted Answer

Yes. Platform owners can enable or disable each AI capability independently via Global Settings → Organization → AI Controls. Insights, translation, and transcription can each be toggled separately, even if the plan includes all three.

Question 5

Is visitor data sent to Google for AI processing?

Accepted Answer

AI processing uses Google Gemini APIs. Submission text, translated content, and voice transcriptions are sent to Google's API for processing. PII fields are masked before AI processing where configured. Enterprise customers should review the data processing terms and consider full-isolation provisioning if needed.

AI that reads, translates, and summarizes — automatically.

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AI Insights FAQ

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