Notification Settings & Quotas
Configure notification rules, SMS provider, and monitor delivery quotas in Enafeedback.
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Workspace-level notification rules
Notification rules determine which events generate alerts and who receives them. Rules are configured per-module in Global Settings.
Hygiene notifications
Global Settings → Feedback Module → Hygiene
| Setting | Description |
|---|---|
| Alert on every submission | Send a notification for every hygiene response |
| Alert threshold | Send only when average score < N |
| Alert recipients | Which team members receive the alert |
| Channel | Email, SMS, or both |
Ticket notifications
Global Settings → Feedback Module → Tickets
| Setting | Description |
|---|---|
| Notify on new ticket | All tickets, or only for specific categories |
| Category routing | Route specific categories to specific team members |
| Emergency categories | Categories that trigger immediate SMS regardless of other settings |
Cleaning notifications
Global Settings → Cleaning Form → Alerts
| Setting | Description |
|---|---|
| Cleaning interval | Expected time between cleans per location |
| Overdue threshold | Alert when N minutes past the interval with no check-in |
| Recipients | Team members to notify |
Survey notifications
Global Settings → Survey → Notifications
| Setting | Description |
|---|---|
| Notify on completion | Alert when a survey response is submitted |
| Score-based alerts | Alert when NPS or CSAT falls below threshold |
SMS provider configuration
Global Settings → SMS Provider
- Select your SMS provider from the dropdown.
- Enter the provider credentials (API key, sender name, etc.).
- Click Test to send a verification SMS to your mobile number.
- Click Save.
If the test SMS is received, SMS notifications are ready to use.
Supported providers
| Provider | Region | Notes |
|---|---|---|
| Twilio | Global | Most widely supported |
| Netgsm | Turkey | Lower cost for TR numbers |
| Custom HTTP | Any | Configure a POST endpoint |
Notification quotas
Your plan includes a monthly SMS quota. Email notifications are not quota-limited.
View current usage in Notifications → Quota:
- SMS sent this month
- SMS remaining
- Estimated days until reset
When the SMS quota is exhausted, SMS notifications are queued and not sent. Email notifications continue unaffected.
To increase the SMS quota, contact your account manager or upgrade your plan.
Delivery log
Notifications → Delivery Log shows every notification event with:
- Recipient name and contact
- Channel used
- Notification type
- Sent timestamp
- Delivery status
Failed deliveries show an error reason (e.g., "Invalid phone number", "Provider error"). Retries happen automatically for transient errors.