Notification Channels
How Enafeedback delivers alerts and updates to your team via email and SMS.
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Enafeedback sends notifications to team members when specific events occur — new feedback, low scores, cleaning alerts, team invitations, and more.
Channels
Email is the primary notification channel. Enafeedback sends transactional emails via a configured email provider. No setup is required; email works out of the box for all workspaces.
Email notifications include:
- New feedback ticket submitted
- Hygiene score below threshold
- Cleaning task overdue
- Team invitation
- Export ready (for large exports processed in background)
- AI quota warning
SMS
SMS notifications require an SMS provider to be configured in Global Settings → SMS Provider. Supported providers:
- Twilio
- Netgsm (Turkey)
- Custom provider (via HTTP API)
SMS is typically reserved for urgent alerts (e.g., critical hygiene score, overdue cleaning) because of its higher cost and immediacy.
In-app notifications
A notification bell (🔔) in the admin dashboard shows recent events in real time. In-app notifications do not require any configuration and are enabled for all team members.
Notification centre
Navigate to Notifications in the sidebar to see:
- The full delivery log (who received what, when, via which channel)
- Delivery status (delivered, failed, bounced)
- Notification quota usage
- Provider status (for SMS)
Testing
From Notifications → Test, you can send a test email and a test SMS to yourself to verify that the channels are working correctly.
Personal preferences
Each team member controls which notifications they receive. Go to Settings → Notifications (personal settings):
- Toggle each notification type on or off.
- Select the channel (email only, SMS only, or both).
These preferences are personal — they do not affect what other team members receive.