Question 1

Which industries use Enafeedback most?

Accepted Answer

Healthcare (hospitals, clinics, polyclinics) is our strongest vertical, followed by facilities management, retail and shopping malls, hospitality (hotels and restaurants), and education. Any organization with physical locations and a need for structured visitor or employee feedback is a good fit.

Question 2

Can Enafeedback handle multi-location chains?

Accepted Answer

Yes. The building → floor → unit → location hierarchy scales to thousands of locations across multiple buildings. Centralized analytics provide cross-location comparisons. Role-based access lets different team members manage different buildings.

Question 3

Is there a healthcare-specific setup?

Accepted Answer

Yes. Enafeedback includes ready-made survey templates for healthcare, QR hygiene points suitable for ward and restroom placement, KVKK/GDPR consent forms, and patient-facing multi-language forms. The cleaning tracking module also meets hospital cleaning compliance requirements.

Question 4

How does Enafeedback help with health and safety compliance?

Accepted Answer

The Hygiene and Cleaning Tracking modules together provide real-time evidence of cleaning cadence and hygiene scores. The append-only HMAC audit chain provides tamper-evident records suitable for regulatory inspection. Data can be exported to CSV/Excel for external reporting.

Question 5

Can visitors see the status of their complaint?

Accepted Answer

Yes. Every feedback submission generates a tracking code. Visitors can enter this code at the public /track page to see the current status of their ticket (New, In Progress, or Closed) and any status update notes the admin team has added.

Built for where people actually are.

Hospitals

Healthcare Facilities

Retail & Shopping Malls

Hotels & Restaurants

Education & Campuses

Facilities Management

Use Cases FAQ

Gweld Enafeedback yn eich amgylchedd.