Your locations' voice — structured, multilingual, intelligent.
Collect feedback, hygiene assessments, cleaning tracking and surveys at every physical location via QR codes. Unify operations, automate tickets, and surface AI-powered insights — all in one platform.
Illustrative preview; the live application interface may differ.
Feedback exists. Operations don't.
Most organizations collect feedback through fragmented, manual channels — losing signal, missing trends, and operational load keeps building.
Paper forms & chat messages
Feedback arrives via paper, WhatsApp, and spreadsheets. Nothing is structured, searchable, or actionable.
No real-time visibility
By the time reports are compiled, issues have escalated. There is no live operational view.
Language barriers
Multilingual feedback from locations across cities and countries cannot be processed at scale.
Fragmented modules
Feedback, hygiene, cleaning tracking and surveys run in disconnected silos — no unified ticket desk, no shared analytics.
One platform. Every operational layer.
Feedback, hygiene, cleaning tracking, and surveys — each with its own QR flow, configuration, and analytics — all operating from a single admin panel.
Feedback
Structured visitor and employee feedback: complaints, suggestions, requests, appreciation. Voice recordings, photo and video attachments. Global data protection (GDPR, KVKK) compliant secure contact. Visitor tracking code issued on submit.
Hygiene Assessment
1–5 rating with configurable display (emoji, stars, or numbers). Threshold-based automatic ticket creation. Per-location form configuration. Quick scan-and-rate UX — under 10 seconds.
Cleaning Tracking
Personnel scan a location QR and log cleaning, maintenance, and inspection actions with a secure personnel code. Voice, photo, and video attachments. Real-time records by location and personnel for full operational visibility.
Survey
Versioned form builder with LIKERT, NPS, matrix, and consent question types. Partial response save. Auto-ticket from long-text answers. Per-version analytics and session tracking. Ready-made survey templates for healthcare.
Gemini-powered insights at every level.
AI is built into how feedback is read, translated, and summarized — not sold as a separate catalog add-on. Organization-level controls and quota management included.
Trend Summarization
Periodic AI summaries per module. Automatically synthesize hundreds of responses into actionable paragraphs. Configurable refresh with caching.
Multilingual Translation
Admin reads feedback in their language. Visitors submit in their language. Batch translation of UI strings and individual messages — 72+ languages.
Audio & Video Transcription
Visitors record voice messages. AI transcribes attachments and surfaces the text in the admin panel — no manual listening required.
Token Quota Management
Per-organization AI token pool with billing-cycle counters. Pay-as-you-go option available. Real-time usage visible to admins.
Structure every physical space.
Map your buildings, floors, units, and locations. Assign QR codes and configure each point independently — then drill down into per-location analytics.
Illustrative preview; the live application interface may differ.
Branded QR Posters
Upload poster templates with your logo and colors. Bulk-generate QR PDFs for every location type — hygiene, feedback, or survey — and download as a single ZIP.
Per-Location Analytics
Scan counts, submission rates, device breakdown, and UTM attribution — per building, per floor, per location. Advanced reports on Pro+.
One desk. Every signal.
Feedback, hygiene issues, cleaning reports and survey responses automatically create unified tickets. Assign, prioritize, update status, and keep visitors informed.
Staff was very rude at checkout counter.
Rating 2/5 — East corridor restroom.
NPS score: 9 — Overall satisfied.
Wheelchair ramp is blocked near exit B.
Illustrative preview; the live application interface may differ.
Unified Ticket Desk
All tickets in one view regardless of source module. NEW → IN_PROGRESS → CLOSED workflow. Assignment, priority, notes, and closure analytics.
Rule-Based Notifications
Configure email and SMS triggers by score threshold, new feedback event, or survey submission. Separate rules for visitor updates and admin alerts.
Visitor Tracking
Every submission generates a tracking code. Visitors track status in real time. AI-translated result notes ensure the message lands in their language.
Built for regulated, multi-tenant environments.
Security and compliance are not bolt-ons. They are structural properties of the platform.
PostgreSQL Row-Level Security
Complete data isolation enforced at the database layer via RLS. No organization can access another organization's data — even under misconfiguration. Optional full data isolation available.
OIDC Identity Management
Enterprise-grade identity with OIDC/SAML flows. Module-scoped roles: feedback, hygiene, cleaning, survey, buildings, team, audit. Platform owner role for compliance surfaces.
HMAC-SHA256 Audit Chain
Every admin action is recorded in an append-only, per-organization audit log with HMAC-SHA256 integrity chaining. Hash and chain validity verified on demand.
Global Data Security
Contact capture is optional. Explicit consent recorded at submission. Customizable flexible data retention periods. PII redacted before AI processing.
Connect Enafeedback to the tools you already run.
Stream every event to your own systems with signed webhooks, and route SMS through your own gateway — with automatic failover to platform defaults.
Outbound Webhooks
Subscribe external systems to feedback, hygiene, cleaning, survey and ticket events. HMAC-SHA256 signed payloads, queued delivery with automatic retries, and per-organization endpoint management.
Bring-Your-Own SMS Gateway
Use your own provider — NetGSM, Bird, Twilio, Infobip or a custom webhook. Credentials are encrypted, and SMS sent through your own gateway never counts against your platform quota.
Automatic Failover
If your provider returns a technical error, delivery automatically falls back to the platform defaults — NetGSM for Türkiye, Bird worldwide — so critical messages still go out.
Delivery Logs & Quota Control
Every message is logged with its provider and failover status on the Notifications page. Only operational SMS counts against quota; security codes and transactional messages do not.
Transparent, usage-based tiers.
All four modules included in every tier. AI is at the core — upgrade to scale.
Currency and tax depend on this choice. It is independent of the site language.
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Built for the way operations actually work.
The admin panel consolidates every signal — tickets, analytics, AI summaries, notifications — into a structured operational surface.
Screens shown are illustrative mockups; the live application interface may differ.
Enterprise-grade infrastructure. No trade-offs.
PostgreSQL RLS
Data isolation enforced at the database engine level, or optional full isolation.
HMAC Audit Chain
Tamper-evident, per-organization, append-only audit records.
OIDC
Industry-standard enterprise identity and SSO.
International standards compliant
Consent-first data collection with configurable retention.
Huawei OBS
Per-organization object storage with encryption at rest.
EnaSpace Platform
Self-service provisioning, billing, and operations via EnaSpace Portal.
Frequently Asked Questions
See Enafeedback in your environment.
Contact us — we'll walk through setup, modules, and your enterprise configuration together.